Bilingual Case Manager (English/ Haitian Creole)

Boston Senior Home Care•Boston, MA

About The Position

Case Managers conduct home visits in the Greater Boston area to assess elders’ eligibility for the State Home Care Program and other community resources. After developing and implementing an initial care plan, they monitor assigned client caseloads through home visits and telephone contact. They work collaboratively with informal and formal supports, vendors, and other community agencies. Candidates must be bilingual in English and Haitian Creole. This regular, full-time, non-exempt position is in the Executive Office of Aging and Independence’s Home Care Management Department and reports to the Program Manager. The position is based in a professional office environment and involves travel to consumers’ homes, including locations with limited accessibility and travel in all weather conditions. The role has no supervisory responsibilities.

Requirements

Bilingual proficiency in English and Haitian Creole.
Ability to communicate effectively in person and by telephone.
Computer experience, including data entry and word processing.
Ability to travel to consumers’ homes, including homes with limited accessibility, and travel in all weather conditions.
Ability to carry 15 to 20 pounds.
Must be able to work in the United States.

Nice To Haves

Bachelor’s degree in social work, human services, nursing, psychology, sociology, or a related field.
Social work credentials (SW or LSW) and relevant work experience.

Responsibilities

Conduct home visits to assess elders and determine eligibility for state home care services or recommend community assistance.
Develop care plans based on elders’ unmet needs using EOEA guidelines and ensure interdisciplinary review.
Implement care plans using BSHC community resources.
Conduct home visits according to the guidelines of the applicable program.
Monitor clients and care plans through ongoing vendor communication and contact with clients and informal supports; revise care plans as needed.
Maintain client records through timely documentation of significant communications from vendors, clients, and informal supports.
Maintain working knowledge of BSHC and other community programs, or develop the ability to access relevant information.
Develop and use advocacy skills to support clients in a wide variety of settings.
Participate actively in team activities, committees, and work groups.
Promote a positive working environment through cooperative and respectful interactions.
Consult Team Managers and other staff as needed on case management and other issues.
Conduct ongoing outreach to help ensure access to services for all client groups.