Bilingual Case Manager (English/ Haitian Creole)

Boston Senior Home Care•Boston, MA

About The Position

The Case Manager conducts home visits in the Greater Boston area to assess and evaluate older adults’ eligibility for the State Home Care Program and other community resources. After developing and implementing an initial care plan, the Case Manager monitors an assigned caseload through home visits and telephone contact, working collaboratively with informal and formal supports, vendors, and community agencies. The role is a regular, full-time, non-exempt union position in the Home Care Management Department of the Executive Office of Aging and Independence. It is based in a professional office environment and includes community travel to consumers’ homes. The position has no supervisory responsibilities.

Requirements

Bilingual proficiency in English and Haitian Creole.
Ability to communicate effectively in person and by telephone.
Computer experience, including data entry and word processing.
Ability to travel to consumers’ homes, which may have limited accessibility, and travel under all weather conditions.
Ability to carry 15 to 20 pounds.
Ability to work in the United States.

Nice To Haves

Bachelor’s degree in social work, human services, nursing, psychology, sociology, or a related field is preferred.
Social Work (SW) or Licensed Social Worker (LSW) credentials and relevant work experience are preferred, but not required.

Responsibilities

Conduct home visits to assess and evaluate older adults for eligibility for state home care services and recommend community assistance as appropriate.
Develop care plans using EOEA guidelines based on the elder’s unmet needs and ensure interdisciplinary review.
Implement care plans using BSHC community resources.
Conduct home visits according to the guidelines of the specific program.
Monitor clients and care plans through vendor communication and phone calls with clients and informal supports; revise care plans as needed.
Maintain client records through timely documentation of significant communications from vendors, clients, and informal supports.
Maintain knowledge of BSHC and other community programs, or develop the ability to access relevant information.
Develop and use advocacy skills on behalf of clients in a variety of settings.
Participate actively in team activities, committees, and work groups, and promote a cooperative and respectful working environment.
Consult with Team Managers and other staff as needed regarding ongoing case management and other issues.
Conduct ongoing outreach to ensure access to services for all client groups.