Bilingual (Creole-English) Financial Service Representative

Money Mart • West Palm Beach, FL

8h

About The Position

Momentum Financial Services Group (formerly Money Mart Financial Services) is a North American financial services company and one of Canada’s top non-prime lenders. For more than 40 years, it has helped consumers and business owners access financial services through its Money Mart brand, retail locations, and digital channels. The company offers personal lending, payday loans, installment loans, cheque and check cashing, money transfers, prepaid cards, currency exchange, and other financial solutions.

The Financial Service Representative supports branch operations and profitability while delivering efficient, high-quality customer service. The role involves understanding customers’ needs, providing appropriate solutions, handling cash and transactions, contacting customers with past-due balances, completing documentation, and following safety, security, and compliance requirements. The branch location listed is 1990B North Military Trail.

Money Mart describes its workplace as inclusive and community-focused, and emphasizes responsible, transparent use of data and technology. The position is a current opening within the organization.

Requirements

• Be sales driven.
• Have a minimum of one year of financial services and/or sales experience.
• Have a passion for customer service.
• Have previous cash-handling experience.
• Have a high school diploma or equivalent.

Nice To Haves

• Current First Aid and CPR certification is considered an asset.

Responsibilities

• Deliver results on branch profitability goals.
• Provide a quality customer experience through efficient execution of all customer transactions.
• Determine customers’ needs and provide solutions that satisfy those needs.
• Handle cash and accurately enter transactions into the system.
• Contact customers over the phone about past-due balances and negotiate payment terms and schedules.
• Complete all documentation accurately.
• Follow safety, security, and compliance requirements.

Benefits

• Market-competitive pay.
• Monthly bonus potential based on operational success.
• Comprehensive medical and dental benefits.
• Competitive paid time off.
• Group retirement options.
• Education reimbursement program.
• Exclusive discounts and offers through Perkopolis.
• Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
• Discounted foreign exchange and Koodo services.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED