Bilingual Customer Service Representative – Cantonese-English
About The Position
TTEC is hiring a Cantonese-English Bilingual Customer Service Representative to work onsite at the ticket booth in Embarcadero BART Station in San Francisco, California. The representative will interact face-to-face with Clipper customers, helping them use physical and mobile Clipper cards and complete card-related actions. The role includes issuing cards, adding transit value through a custom point-of-sale system, answering questions about paying for Bay Area transit, and accounting for payments collected during a shift. The position works within the stated Monday–Saturday operating schedule, with Saturdays required. TTEC provides training, individualized coaching, and access to free courses for career development. The representative reports to a Team Lead and contributes to customer and team success.
Requirements
- Bilingual in English and Cantonese.
- Must reside in San Francisco, California and be willing to work onsite at the ticket booth in Embarcadero BART Station.
- Basic Excel and computer knowledge.
- Cash-handling experience.
Responsibilities
- Assist Clipper customers face-to-face and help them complete actions related to their Clipper cards.
- Issue Clipper cards and add transit value using a custom point-of-sale system.
- Answer questions about using physical and mobile Clipper cards to pay for transit around the Bay Area.
- Account for cash, commuter checks, and credit/debit card payments completed during a shift.
- Handle and de-escalate customer service situations.
Benefits
- Support for career and professional development.
- Access to free courses for career growth.
- Performance bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
