Banking Customer Service Representative English/Bilingual - Onsite

Teleperformance • Brownsville, TX

4d • Onsite

About The Position

The Banking Customer Service Representative serves as a primary point of contact for clients, managing inbound and outbound communications and using web-based tools to resolve inquiries and provide a positive customer experience. The role involves assisting customers through phone, email, chat, and/or social media in a fast-paced environment. The posting identifies the position as onsite in Brownsville, Texas, and the title indicates English/bilingual service.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Core proficiency with a laptop or desktop computer.
• Ability to work independently.
• Excellent oral and written communication skills.
• Ability to work in a constantly changing, fast-paced environment.
• Ability to stay composed and objective.
• Strong listening skills.
• Commitment to following established procedures and being customer-service driven.
• Ability to collaborate effectively with team members, supervisors, and support departments.
• Strong organizational and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Ability to work within a structured schedule that includes a variety of shifts.
• Strong critical-thinking skills and a proactive, solution-oriented approach.

Nice To Haves

• College degree preferred but not required.

Responsibilities

• Connect with customers via phone, email, chat, and/or social media to resolve questions or concerns.
• Calmly attempt to resolve and de-escalate issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible payment processing.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Benefits

• Eligible team members may receive medical, vision, and dental benefits.
• Employment Assistance Programs and health and personal time off (HPT), as well as leave programs for eligible team members.
• Competitive 401(k) plans.
• Life insurance and supplemental medical coverage.
• Critical care insurance and pet insurance.
• Flexible spending account (FSA) plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED