Banking Customer Service Representative - Onsite

Teleperformance • McAllen, TX

4d • Onsite

About The Position

This on-site position in McAllen, Texas, serves as a primary point of contact for banking customers. The representative manages inbound and outbound customer communications using web-based tools and resolves inquiries to support a seamless, positive customer experience in a high-velocity environment. Interactions may take place by phone, email, chat, or social media. The role includes responding to assistance requests and possible payment processing, addressing or escalating issues, recording interaction details, providing feedback on call issues, and upselling when required.

Requirements

• High school diploma or equivalent.
• Proven call center experience.
• Entry-level network troubleshooting skills.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfort with desktop computer systems and general knowledge of Windows-based systems.
• Outstanding communication, listening, and analytical skills.
• Strong organizational and problem-solving skills.
• Ability to prioritize tasks and work well under pressure while remaining focused.
• Ability to collaborate effectively with team members, supervisors, and support departments.
• Ability to follow established procedures and work within a structured schedule that includes a variety of shifts.
• Critical-thinking skills and a proactive, solution-oriented approach.

Nice To Haves

• Customer service and/or sales experience preferred.

Responsibilities

• Connect with customers by phone, email, chat, and/or social media to resolve questions or concerns.
• Attempt to resolve and de-escalate issues calmly.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible payment processing.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Benefits

• Eligible team members may receive medical, vision, and dental benefits.
• Employment Assistance Programs and health and personal time off (HPT), as well as leave programs, subject to eligibility.
• Competitive 401(k) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account (FSA) plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED