Banking Customer Service Representative English/Bilingual - Onsite

Teleperformance • Brownsville, TX

2d • Onsite

About The Position

This onsite position in Brownsville, Texas serves as a primary point of contact for banking clients, managing inbound and outbound communications. Using web-based tools, the representative resolves customer inquiries and works to provide a seamless, positive experience in a fast-paced environment. Customer interactions may take place by phone, email, chat, or social media. The role involves resolving and de-escalating concerns, escalating interactions when appropriate, responding to requests for assistance or payment processing, documenting call information, providing feedback on call issues, and upselling when required.

Requirements

• High school diploma or equivalent.
• At least 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Core proficiency with a laptop or desktop computer.
• Ability to work independently.
• Excellent oral and written communication skills.
• Ability to work in a constantly changing, fast-paced environment.
• Ability to remain composed and objective.
• Strong listening skills.
• Commitment to following established procedures and delivering customer service.
• Ability to collaborate effectively with team members, supervisors, and support departments.
• Strong organizational, problem-solving, analytical, and critical-thinking skills.
• Ability to prioritize tasks and work under pressure while remaining focused.
• Openness to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
• Proactive, solution-oriented approach focused on creating a positive customer experience.

Nice To Haves

• College degree preferred but not required.

Responsibilities

• Connect with customers by phone, email, chat, and/or social media to resolve questions or concerns.
• Attempt to resolve and de-escalate customer issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible payment processing.
• Track call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell when required.

Benefits

• Eligible team members may receive medical, vision, and dental benefits.
• Employment Assistance Programs and mental health and well-being resources.
• Health and personal time off (HPT) and eligible leave programs.
• Competitive 401(k) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account (FSA) plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED