Customer Service Representative-English/Bilingual - Onsite

Teleperformance • Brownsville, TX

2d • Onsite

About The Position

This on-site position in Brownsville, Texas, serves as a primary point of contact for customers, handling inbound and outbound communications through phone and chat. The representative provides accurate information and assistance about credit card accounts, products, and services, resolves inquiries, and works to deliver a seamless, positive customer experience. The role uses web-based and desktop tools in a high-velocity, structured environment and requires adherence to company procedures, regulatory requirements, and performance standards.

Requirements

• Must be at least 18 years old.
• At least 1 year of related customer service experience.
• High school diploma or equivalent.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to type at least 25 words per minute.
• Comfort using desktop computer systems and general knowledge of Windows-based systems.
• Outstanding communication, listening, and analytical skills.
• Strong organizational and problem-solving skills.
• Ability to collaborate with team members, supervisors, and support departments.
• Ability to prioritize tasks and work under pressure while remaining focused.
• Ability to understand and clearly explain complex concepts in a customer-centric manner.
• Ability to de-escalate customer issues and provide high-quality service.
• Ability to follow established procedures, adapt to feedback and evolving policies, and work within a structured schedule.

Nice To Haves

• Credit card customer service experience is preferred.
• Customer service and/or sales experience is preferred.
• A college degree is preferred but not required.
• Two or more years of working knowledge of customer service functions within a contact center is preferred.

Responsibilities

• Deliver high-quality service to customers by providing solutions through phone and chat channels.
• Provide accurate information and assistance regarding credit card accounts, products, and services.
• Identify and efficiently resolve customer issues while following company policies and procedures.
• Educate customers about the features and benefits of credit card and savings products and services.
• Identify opportunities to improve the customer experience and promote customer loyalty.
• Maintain accurate records of customer interactions and transactions in company systems.
• Meet or exceed performance goals for call and chat quality, productivity, and schedule adherence.
• Resolve issues on the first call or chat while following procedures and regulatory and compliance guidelines.

Benefits

• Eligible team members may receive medical, vision, and dental benefits.
• Employment Assistance Programs and health and personal time off and leave programs, as eligible.
• 401(k) plans.
• Life insurance.
• Supplemental medical coverage.
• Critical care insurance.
• Pet insurance.
• Flexible spending account plans.
• Retailer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED