Bilingual Customer Service Representative - Mandarin-English
About The Position
TTEC is hiring a Mandarin-English Bilingual Customer Service Representative to work onsite at the ticket booth in Embarcadero BART Station in San Francisco, California. The representative supports Clipper customers through face-to-face interactions, helping them use physical and mobile Clipper cards for transit around the Bay Area. The role includes issuing cards, adding transit value, answering customer questions, and accounting for payments received during a shift. The schedule is Monday through Saturday within the stated operating hours; Saturday work is required. The employee reports to a Team Lead. TTEC provides training, individualized coaching, and access to free courses for career development.
Requirements
- Bilingual proficiency in English and Mandarin.
- Must reside in San Francisco, California, and be willing to work onsite at the ticket booth in Embarcadero BART Station.
- Basic Excel and computer knowledge.
- Cash handling experience.
Responsibilities
- Work directly with Clipper customers in face-to-face interactions and help them complete actions related to Clipper cards.
- Issue Clipper cards and add transit value using a custom Point-of-Sale system.
- Answer questions about using physical and mobile Clipper cards to pay for Bay Area transit.
- Account for cash, commuter checks, and credit/debit card payments completed during a shift.
- Handle and deescalate customer service situations.
Benefits
- Performance bonus opportunities.
- Career and professional development support, including access to free courses.
- Inclusive, community-minded culture where giving back is encouraged.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
