Medical Office Assistant

Piedmont HealthCare PA•Statesville, NC

12h

About The Position

Responsible for assisting physicians with patient care, clerical, environmental, and organizational tasks. Responsibilities include appointment scheduling and chart management, and providing information to patients so they can fully utilize and benefit from clinic services. The Medical Office Assistant conveys a positive image of the clinic and may be assigned to a specific medical specialty, such as podiatry, to assist with specialty-related patient care. Patient care duties may include organizing patient flow, accompanying and assisting patients, collecting histories and specimens, preparing patients for exams, performing screenings according to provider guidelines, assisting with procedures, charting, relaying instructions, answering calls, and providing information. Drug testing, phlebotomy, and OSHA compliance may be assigned. Clerical duties may include managing medical records and documents, obtaining reports and referral information, completing forms, scheduling appointments, verifying insurance and patient demographics, and entering charges. Environmental duties may include preparing and cleaning rooms, instruments, and equipment; maintaining sterilizers and records; and ordering, storing, and restocking supplies. Organizational duties include promoting patient rights, responding appropriately to emergency codes, and promptly sharing patient or staff problems with supervisors. The role also cross-trains to cover other employees and performs other assigned duties.

Requirements

High school diploma.
Experience in health care or a practice setting with clinical duties is required.
Maintain CPR certification.
Knowledge of the health care field and medical specialty.
Knowledge of assisting tasks related to the particular medical specialty.
Knowledge of information that must be conveyed to patients and families.
Skill in performing tasks appropriately and using tact and diplomacy in interpersonal interactions.
Ability to understand patient education needs and effectively share information with patients and families.
Ability to learn and retain information regarding patient care procedures.
Ability to project a pleasant and professional image, plan and prioritize, and complete delegated tasks.
Ability to demonstrate compassion and caring in dealing with others.
Ability to use appropriate body mechanics when transferring patients and helping them walk or dress.
Ability to lift up to 50 pounds and sit and stand for long periods.

Nice To Haves

Some college.
MOA diploma.
CNA applicants are encouraged to apply.

Responsibilities

Assist physicians with patient care and assigned clerical, environmental, and organizational tasks.
Check schedules and organize patient flow.
Accompany and assist patients with walking, transfers, dressing, specimen collection, and exam preparation, as needed.
Collect patient histories and perform screenings according to provider guidelines.
Assist physicians and nurses with procedures; chart information; relay instructions to patients and families; answer calls and provide pertinent information.
Perform drug testing, phlebotomy, and OSHA compliance tasks when assigned.
Send and receive patient medical records; obtain lab and x-ray reports, hospital notes, and referral information.
Complete forms and requisitions, schedule appointments, verify insurance coverage and patient demographics, enter charges, and manage and file documents.
Set up instruments and equipment according to department protocol.
Clean exam and procedure rooms, instruments, and equipment between patient visits to maintain infection control.
Clean sterilizers according to the maintenance schedule and keep appropriate records.
Order, sort, and store supplies; restock exam and procedure rooms.
Respect and promote patient rights, respond appropriately to emergency codes, and promptly share patient or staff problems with immediate supervisors.
Cross-train to provide coverage for other employees as needed.
Perform other responsibilities and duties as assigned.