Medical Office Assistant

Planned Parenthood of Maryland • Baltimore, MD

9d • Onsite

About The Position

Planned Parenthood of Maryland (PPM) is seeking a detail-oriented, customer-service-driven Medical Office Assistant (MOA) to join our clinical operations team at our Baltimore Health Center. As the first point of contact for our patients, you will play a vital role in creating a warm, respectful, and efficient healthcare environment. The MOA role also serves as a fantastic springboard into healthcare operations and clinical support pathways within PPM.

Requirements

• High School Diploma or GED required.
• At least 6 months to 1 year of experience working in a healthcare setting performing front office duties; OR Minimum of 2 years of customer service experience.
• High level of detail orientation, strong cash-handling skills, and comfort navigating computerized health record systems (MS Office, EPM/EHR).
• Ability to multitask at a busy front desk while maintaining empathy and calm under pressure.

Nice To Haves

• Medical Assistant certification or graduation from an accredited MA program.
• CPR certification (or willingness to obtain immediately upon hire).
• Bilingual fluency in English and Spanish is a major plus! (Candidates who pass our language assessment for clinical-level fluency receive an additional $1.00 per hour of pay!)

Responsibilities

• Greet clients, answer telephone inquiries, and conduct verbal registrations with empathy, cultural humility, and non-judgmental care.
• Schedule patient visits, conduct financial and insurance eligibility screenings, perform next-day appointment preparations (confirmation calls and coverage verification), and offer community referrals.
• Accurately enter client details into our Electronic Practice Management (EPM) and Electronic Health Record (EHR) systems while strictly protecting patient rights and HIPAA confidentiality.
• Assist with daily cash balancing, route incoming medical records, maintain quality assurance logs, and contribute to clinic wait-time and productivity goals.
• Maintain a collaborative, positive attitude with the health center manager, clinicians, and Medical Assistants.

Benefits

• Medical, Dental, and Vision insurance.
• Generous Paid Time Off (PTO), Paid Holidays, and an Employee Assistance Program (EAP).
• 401(k) Retirement Plan with Employer Match and Flexible Spending Account (FSA).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED