Medical Office Assistant (MA) - Franklin Avenue Internal Medicine

Mercy Health • Toledo, OH

13d

About The Position

Under the general direction of a physician, the Medical Office Assistant helps process patients in an ambulatory or office setting, including diagnostic procedures. The role performs clinical and clerical duties supporting direct and indirect patient care and serves pediatric, adult, and geriatric patients. The position reports to the Office Manager, supervisor, physician, and/or R.N. It is scheduled for 40 hours per week on the day shift and may require floating based on staffing needs.

The assistant directs patients to care areas, gathers visit information and measurements, performs ordered diagnostic testing, maintains records, supports physicians and other clinicians with procedures, and carries out basic triage and patient-service tasks. The role also supports appointment preparation and follow-up, billing and demographic data entry, room and equipment readiness, medication administration, and regulatory and safety compliance. Mercy Health describes benefits and support for associate well-being, which may vary by market and employment status.

Requirements

• Graduate of an approved Medical Assistant program, or be a Licensed Practical Nurse, or have at least five years of practical experience working as a Medical Assistant.
• Current certification or licensure is required; if not currently certified or registered, obtain it within six months of employment.
• Current CPR certification.
• Strong interpersonal and communication skills to interact effectively with patients, families, physicians, and other personnel, with sensitivity to patient-care situations.
• Ability to adjust to varying work levels and complete multiple tasks according to daily department needs.
• Working knowledge of Microsoft Office or equivalent.
• Ability to perform work involving prolonged walking and standing, with some lifting, stooping, bending, and pushing; proper body mechanics are required.

Nice To Haves

• Two years of previous experience in a physician's office or ambulatory care setting is preferred.

Responsibilities

• Direct patients to care areas; obtain chief complaints or reasons for visits, vital signs, height, and weight; and maintain patient flow.
• Perform ordered diagnostic testing, including EKG, PFT, and minor laboratory testing; venipuncture may also be performed.
• Maintain appropriate records, including documentation, chart review, patient notes, and dictation.
• Assist physicians with procedures, treatments, minor surgeries, and examinations as needed.
• Provide basic procedures under the direction of a physician, mid-level provider, or R.N.
• Perform basic triage and refer patients to an appropriate medical professional.
• Review the daily schedule and prepare charts for appointments; follow up on missed appointments.
• Perform patient services coordinator functions, including obtaining and verifying demographic information, entering computer data and billing charges, and collecting co-pays.
• Maintain inventory, stock examination rooms, and keep patient-care equipment in good working order in accordance with quality-control procedures and regulatory guidelines.
• Help ensure compliance with state, federal, and other regulatory requirements.
• Administer and document medications.
• Float based on staffing needs when required.
• Provide age-appropriate care and demonstrate knowledge of growth and development across the lifespan, including neonate, pediatric, adolescent, adult, and geriatric needs.
• Complete continuing education related to growth and development across the lifespan.
• Demonstrate behaviors consistent with Mercy's mission and core values.
• Follow Corporate Responsibility Program standards and policies, comply with applicable laws and regulations, and report suspected unethical, fraudulent, or unlawful acts or practices.
• Follow Standards of Behavior and promote excellent service for internal and external customers; hold self and others accountable for service excellence.
• Follow safety and patient-safety standards and policies.
• Perform other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses, and 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage; HSA/FSA options; life insurance; mental health resources; and discounts.
• Paid time off, parental and FMLA leave, short- and long-term disability, and backup care for children and elders.
• Tuition assistance, professional development, and continuing education support. Benefits may vary by market and employment status.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed