Medical New Patient Scheduler-Chandler

Ironwood Cancer and Research Centers•Chandler, AZ

About The Position

Ironwood’s Central Business Office is seeking a detail-oriented, patient-focused New Patient Scheduler/Operator to serve as a primary point of contact for patients. The role assists in monitoring the efficiency of the office support team, coordinates office team activities, and provides coverage as needed.

Requirements

1–2 years of medical office experience.
Strong customer service and communication skills.
Excellent attention to detail and organizational abilities.
Ability to multitask in a fast-paced environment.
Comfort working with computers, EMRs, and Microsoft Office, including Word and Excel.
Ability to maintain confidentiality and adhere to HIPAA guidelines.
Positive, team-oriented attitude and professional demeanor.

Nice To Haves

Medical oncology experience.
Knowledge of insurance processes and coverage verification.
Familiarity with healthcare regulations and compliance standards.
Understanding of chemotherapy drugs and related supplies.
Bilingual communication skills.

Responsibilities

Serve as a primary contact for incoming patient and referral calls.
Schedule new patient appointments accurately and efficiently.
Collect and verify demographic and insurance information.
Request, track, and follow up on medical records before appointments.
Monitor fax servers, voicemails, and patient callback queues.
Send new patient paperwork promptly by mail or email.
Maintain and update patient data using Excel logs and internal systems.
Coordinate pre-appointment preparation with clinical teams.
Communicate daily with physicians regarding scheduling needs.
Support overall office operations with additional administrative duties.
Assist in monitoring the efficiency of the office support team, coordinate office team activities, and provide coverage as needed.