New Patient Scheduler

LifeWorks Wellness Center•Clearwater, FL

6d•$25 - $25

About The Position

LifeWorks Wellness Center is seeking a compassionate, detail-oriented, and sales-driven New Patient Scheduler to support new patients beginning care at the clinic. The role provides a welcoming first impression, helps patients understand scheduling and visit expectations, and communicates next steps for holistic and integrative medical care. The scheduler responds to prospective patients’ questions, returns inquiries through phone, email, Facebook, and other channels, schedules initial office visits, collects payment during scheduling, and sends and tracks new-patient paperwork. The role also handles rescheduling and accurately documents conversations, actions, and follow-ups in patient records. This is a full-time position requiring at least 37.5 hours per week, Monday through Friday, with compensation of $25 per hour.

Requirements

At least 1 year of sales experience or 2 years of call center experience.
Familiarity with medical terminology.
Ability to type at least 40 WPM and intermediate computer proficiency.
Strong verbal and written communication skills.
High school diploma or GED.
Fluent English and strong interactive communication skills.
Strong organizational skills and attention to detail.
Ability to learn scheduling systems, workflows, and communication protocols.
Compassionate communication style and ability to support patients during decision-making.
Ability to sit or stand for extended periods while working at a computer or phone.
Ability to maintain focus and composure in a fast-paced environment and sustain a professional, empathetic demeanor when speaking with people seeking care.

Nice To Haves

Prior experience in patient scheduling, healthcare support, or medical office administration.
Experience in a patient-facing or customer service–driven role.

Responsibilities

Create a warm, welcoming, and positive first experience for each new patient through compassionate communication and supportive guidance.
Answer new-patient questions about scheduling, visit expectations, and practitioner information.
Return calls and respond to patients requesting appointments or additional information through phone, email, Facebook, or other channels.
Ensure patients understand the expectations and requirements for becoming a new patient.
Schedule initial office visits and collect payment during scheduling.
Send new-patient paperwork and ensure it is completed before the appointment.
Reschedule patients who need to cancel or modify their appointments.
Accurately document conversations, actions, and follow-ups in the patient record.