Medical Interpreter - Somali - Supplemental

Mayo Clinic•Rochester, MN

About The Position

The Medical Interpreter - Somali - Supplemental carries out medical interpreting duties, focusing on less acute appointments and helping with higher-acuity appointments as business needs require. The interpreter receives training and guidance from Medical Interpreter II and III staff and the Quality Assurance team. The role supports clinical teams to help improve patient outcomes and satisfaction, monitors the interpreter’s own performance, and explains the interpreter’s role and limitations to patients and providers. The interpreter uses a terminology glossary and completes training and education developed by the Medical Interpreter III and Quality Assurance team. The role also documents encounters in the Language Services dispatching system and uses online computer systems, including Outlook Express and Epic as required. The interpreter may assist with ad hoc translations or reviews and may be asked to provide on-call interpreting based on business need. The job may be physically demanding. This vacancy is not eligible for visa sponsorship or visa transfer.

Requirements

High school degree.
Fluency in English and the foreign language at a Superior, Advanced High, Advanced-Mid, or Advanced-Low level according to ACTFL.
High level of customer service and a positive approach.
Familiarity with diverse cultural and socioeconomic backgrounds.
Good interpersonal, organizational, and time-management skills.
Knowledge of computer systems.
Good analytical skills.

Nice To Haves

Associate or bachelor’s degree.
One to two years of experience as an interpreter and strong medical vocabulary, including vocabulary for medical specialties clinics.
Certification through the Certification Commission for Healthcare Interpreters (CCHI), including Associate Healthcare Interpreter (AHI) or Certified Healthcare Interpreter (CHI) status.
Certification through the National Board of Certification for Medical Interpreters (NBCMI), including Certified Medical Interpreter (CMI), Qualified Medical Interpreter (QMI), or Screened Medical Interpreter (SMI) status.
Some knowledge of Microsoft Suite.

Responsibilities

Interpret at medical appointments, primarily those that are less acute, and assist with higher-acuity appointments as business needs require.
Support clinical teams in their duties to help increase successful outcomes and patient satisfaction.
Monitor personal interpreting performance.
Explain the interpreter’s role and limitations to patients and providers to support successful encounters.
Use the terminology glossary developed by the Medical Interpreter III and Quality Assurance team.
Complete training and education developed by the Medical Interpreter III and Quality Assurance team.
Document encounters in the Language Services dispatching system.
Use online computer systems, including Outlook Express and Epic as required.
Assist with translations or reviews on an ad hoc basis when asked.
Provide on-call interpreting when requested based on business need.