Medical Interpreter - Somali - Supplemental

Mayo Clinic•Rochester, MN

3d•$26 - $38

About The Position

The Medical Interpreter supports clinical teams and helps improve patient outcomes and satisfaction by interpreting for medical appointments, with a focus on less acute appointments and possible support for higher-acuity appointments based on business needs. The role receives training and guidance from Medical Interpreter II and III staff and the Quality Assurance team. It also involves monitoring interpreting performance, explaining the interpreter’s role and limitations to patients and providers, and using terminology resources and training developed by senior interpreters and the Quality Assurance team. The interpreter documents encounters in the Language Services dispatching system and uses online computer systems, including Outlook Express and Epic as required. The position may also involve ad hoc translation or review tasks and on-call interpreting based on business needs. The job may be physically demanding.

Requirements

High school degree.
Fluency in English and Somali at a Superior, Advanced High, Advanced-Mid, or Advanced-Low level according to ACTFL.
High level of customer service and a positive approach.
Familiarity with diverse cultural and socioeconomic backgrounds.
Good interpersonal, organizational, and time-management skills.
Knowledge of computer systems.
Good analytical skills.

Nice To Haves

Associate or bachelor’s degree.
One to two years of interpreting experience and strong medical vocabulary, including vocabulary for medical specialties.
Certification through the Certification Commission for Healthcare Interpreters (CCHI), including AHI or CHI status, or the National Board of Certification for Medical Interpreters (NBCMI), including CMI, QMI, or SMI status.
Some knowledge of Microsoft Suite.

Responsibilities

Interpret for medical appointments, focusing on less acute appointments and supporting higher-acuity appointments when business needs require.
Support clinical teams to help increase successful outcomes and patient satisfaction.
Monitor personal interpreting performance.
Explain the interpreter’s role and limitations to patients and providers.
Use the medical terminology glossary created by Medical Interpreter III and the Quality Assurance team.
Complete training and education developed by Medical Interpreter III and the Quality Assurance team.
Document encounters in the Language Services dispatching system.
Use online computer systems, including Outlook Express and Epic as required.
Assist with translations or reviews on an ad hoc basis when requested.
Assist with on-call interpreting needs based on business needs.