Medical Interpreter - Somali - Supplemental

Mayo Clinic•Rochester, MN

3d•$26 - $38

About The Position

The Medical Interpreter - Somali - Supplemental supports patient care by interpreting primarily for lesser acute appointments, with possible assignments to higher-acuity appointments depending on business needs. The interpreter receives training and guidance from Medical Interpreter II and III staff and the Quality Assurance team, supports clinical teams, monitors interpreting performance, and helps patients and providers understand the interpreter’s role and its limitations. The role also involves using terminology resources, completing training, documenting encounters in the Language Services dispatching system, and using computer systems including Outlook Express and Epic. The interpreter may assist with ad hoc translation or review work and may be asked to meet on-call interpreting needs. The job may be physically demanding. Visa sponsorship or transfer is not available.

Requirements

High school degree.
Fluency in English and the foreign language at an ACTFL level of Superior, Advanced High, Advanced-Mid, or Advanced-Low.

Nice To Haves

Associate or bachelor's degree.
High level of customer service and a positive approach.
Familiarity with diverse cultural and socioeconomic backgrounds.
Good interpersonal, organizational, and time-management skills.
Knowledge of computer systems.
Good analytical skills.
One to two years of interpreter experience and strong medical vocabulary, including vocabulary for medical specialties clinics.
Certification through the Certification Commission for Healthcare Interpreters (CCHI), including AHI or CHI status, or through the National Board of Certification for Medical Interpreters (NBCMI), including CMI, QMI, or SMI status.

Responsibilities

Interpret primarily for lesser acute appointments and, depending on business needs, potentially for higher-acuity appointments.
Support clinical teams to help improve successful outcomes and patient satisfaction.
Monitor personal interpreting performance.
Explain the interpreter’s role and limitations to patients and providers to support successful encounters.
Use the terminology glossary created by Medical Interpreter III and the Quality Assurance team.
Complete training and education developed by Medical Interpreter III and the Quality Assurance team.
Document encounters in the Language Services dispatching system.
Use online computer systems, including Outlook Express and Epic as required.
Assist with translations or reviews on an ad hoc basis when requested.
Help with on-call interpreting needs when requested based on business needs.