Medical Interpreter
About The Position
The Medical Interpreter provides in-person and over-the-phone interpretation for providers, patients, and caregivers. The role helps patients understand medical terminology, treatment plans, and instructions while ensuring interpretation complies with policy standards. The interpreter supports communication between providers and limited- or non-English-proficient patients and families during inpatient and outpatient visits, including informed consent, medical interviews, and healthcare instructions. The position also helps patients and families access appropriate hospital resources and collaborates with other interpreters to support assignment coverage.
Requirements
- High school diploma or GED.
- At least three months or 480 hours of documented medical interpreting experience.
- Obtain a Certified Healthcare Interpreter (CCHI) credential from the Certification Commission for Healthcare Interpreters or a Certified Medical Interpreter (NBCMI) credential from the National Board of Certification for Medical Interpreters within 12 months of hire.
- Ability to understand and adapt to changing priorities, use structured problem-solving, and learn new approaches.
- Ability to apply knowledge and skills within one's area to deliver tasks with limited guidance.
- Clear and effective written and verbal communication, with timely information exchange and attention to document and report accuracy.
- Ability to plan, prioritize, organize, and deliver quality work efficiently under tight timelines, while adapting to unexpected changes and escalating issues when appropriate.
- Ability to address the needs of patients, families, and institutional teams responsively; engage effectively, solve problems, and remain calm under pressure.
- Ability to learn and perform routine tasks under supervision and guidance, clarify patient and stakeholder needs, and seek guidance to resolve complex issues.
- Skills in comprehending, translating, and interpreting medical or clinical information and supporting patients and families.
- Ability to adapt interpretation to patient needs and context, communicate cultural context to physicians and staff, and build rapport with patients and clinicians.
Nice To Haves
- Bachelor's degree.
Responsibilities
- Interpret critical medical information for providers, patients, and caregivers in person and over the phone.
- Facilitate communication and comprehension between providers and LEP/NEP patients and parents during inpatient and outpatient visits, including informed consent, medical interviews, and healthcare instructions.
- Interpret telephone conferences between caregivers and providers.
- Notify the supervisor of potential or actual communication problems involving LEP/NEP patients and staff.
- Guide LEP patients and families to appropriate hospital resources.
- Collaborate with other interpreters to ensure coverage of interpreting assignments and participate in the on-call rotation as assigned.
- Meet job expectations, adhere to policies, deliver quality work, and apply St. Jude values and principles.
- Participate in performance management processes, including spring and fall Check In milestones and the Annual Performance Review.
Benefits
- Exceptional benefits are referenced, but specific benefits are not listed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
