Medical Imaging Field Engineer 2- Pittsburgh, PA

Siemens Healthineers

22h•$59,960 - $82,445

About The Position

The Customer Service Engineer II services Angiography and X-ray imaging equipment in the Pittsburgh, Pennsylvania area. The role installs, troubleshoots, repairs, and performs preventive maintenance and modifications on Siemens Healthcare systems at customer sites, with minimal supervision. It also provides timely repairs and operator training to support optimal system performance and customer satisfaction. The engineer manages territory financial performance, including revenue generation, expense control, and inventory management, and is responsible for company assets such as a vehicle, phone, computer, tools, and parts. The position also requires maintaining appropriate relationships with customers and peers and completing administrative duties accurately. The customer service engineer level is based on prior experience. The schedule is Monday through Friday, 12 p.m. to 9 p.m., with eligibility for shift differential pay. The role requires a valid driver's license, satisfactory driving record, and the ability to drive independently during the day and at night. Employees must meet applicable client vendor credentialing requirements to access client sites.

Requirements

Minimum high school diploma.
At least 3 years of experience as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments.
Knowledge and experience servicing, performing preventive maintenance on, and modifying medical imaging equipment at customer sites with minimal supervision.
Experience testing, repairing, and maintaining capital medical equipment.
Proficiency in the use of tools and service test equipment.
Ability to work individually and as part of an established team.
Proficiency in necessary network applications and tools, including eVO, mButler, MS Office applications, Concur, and the NAM Customer Service website—Engineer Tools.
Valid driver's license in the state of residence, a satisfactory driving record, and ability to drive independently day and night.
Strong customer service and communication skills.
General understanding of electricity, power supplies, and grounding.
Strong competency in instrument systems technology, including mechanics, electrical, chemistry, and software technology.
Experience with electronics, hydraulic systems, and pneumatic systems.
Excellent judgment in customer relations and managing company resources.
Ability to meet applicable vendor credentialing requirements for access to client sites and maintain those requirements during employment.
Ability to perform the listed physical activities, including lifting up to 50 pounds, walking, climbing ladders or stepstools, bending, twisting, sitting, squatting, standing, reaching high, and fine grasping and manipulation; good vision and ability to work alone.

Nice To Haves

Technical associate degree or equivalent.

Responsibilities

Install, troubleshoot, repair, and perform preventive maintenance and modifications on Siemens Healthcare systems at customer sites with minimal supervision.
Service Angiography and X-ray imaging equipment in the Pittsburgh, Pennsylvania area.
Deliver timely and effective repairs and provide adequate training to system operators.
Manage territory financial performance, including revenue generation, expense control, and inventory management.
Manage company assets, including a company car, cell phone, computer, tools, and inventory parts.
Establish and maintain proper business relationships with customers and peers.
Perform necessary administrative duties accurately.