Field Service Engineer - Ultrasound (Field: Pittsburgh, PA)

Philips•Pittsburgh, PA

5d•$29 - $45•Onsite

About The Position

The Field Service Engineer is responsible for customer relationship management through effective use of technical knowledge to install, troubleshoot, service, and maintain ultrasound equipment at customer sites. The role provides customer service, supports service revenue, participates in regional work-team improvements, and performs required administrative, quality, training, and safety tasks. The position is a field role serving the Pittsburgh, Pennsylvania geography and requires approximately 70% travel, including average daily driving of 1–4 hours. Occasional overnight stays and travel by air or train may be required. The engineer completes preventive maintenance, Field Change Orders, installations, and related tasks, including diagnosing and resolving electronic, network, and mechanical problems. The role involves work in office/home-office or remote settings and hospital or healthcare environments. Flexible hours may be necessary, including second- or third-shift work, weekends, on-call duty, and mandatory additional hours depending on workload. The employee must safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.

Requirements

At least 1 year of experience in a diagnostic imaging service environment, either field-based or hospital-based, or at least 3 years of experience in another electromechanical industry.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Knowledge and use of necessary tools and test equipment.
Associate degree in electronics or a related field, or an equivalent combination of education and the listed experience.
Ability to perform the position’s minimum physical, cognitive, and environmental requirements with or without accommodation.
Ability to work in an office/home office or remote setting and in a hospital/healthcare environment while adhering to applicable requirements.
Ability to work flexible hours based on business needs, including second or third shifts, weekends, on-call duty, and mandatory extra hours depending on workload.
Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.
Must have US work authorization; candidates requiring work-authorized visa sponsorship now or in the future will not be considered.
Must reside in or within commuting distance of Pittsburgh, Pennsylvania.

Nice To Haves

Ultrasound experience is preferred.

Responsibilities

Provide exceptional customer service by following customer entitlements, setting clear expectations, meeting commitments and arrival times, and resolving customer needs.
Understand customers’ businesses and competitive environments and generate service revenue.
Participate in the regional work team, improve team processes, identify training gaps, and seek opportunities to increase capability and capacity, including learning new tools and qualifying in multiple modalities as needed.
Complete administrative duties within Philips, state, and federal regulatory requirements and timeframes, including timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance records, installation documents, and site and service documentation.
Adhere to established training, quality, and safety requirements.
Use available tools, support, resources, and escalation processes within required timeframes to resolve customer and system problems.
Complete preventive maintenance, Field Change Orders, installations, and related tasks, including diagnosing and resolving electronic, network, and mechanical problems.
Travel approximately 70% across the assigned geography, with occasional overnight stays and air or train travel as required.