Field Service Engineer - Ultrasound (Field: Pittsburgh, PA)

Philips•Pittsburgh, PA

4d•Onsite

About The Position

The Field Service Engineer is responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain ultrasound equipment at customer sites. The role is based in the field, serving customers in the Pittsburgh, Pennsylvania area, and requires approximately 70% travel across the specified geography. Average daily driving time is 1–4 hours; occasional overnight stays and air or train travel may be required. The engineer provides customer service by honoring customer entitlements, setting expectations, meeting commitments and arrival times, and resolving customer needs. The role also involves understanding customers’ businesses and competitive environments, generating service revenue, collaborating with the regional work team, improving team processes, and identifying training gaps. The engineer may need to qualify in multiple modalities and learn new tools. The position includes completing preventive maintenance, field change orders, installations, and related tasks, including diagnosing and resolving electronic, network, and mechanical problems. The engineer must complete administrative documentation within Philips, state, and federal requirements and timeframes, and comply with established training, quality, and safety requirements. Tools, support, resources, and escalation processes must be used within required timeframes to resolve customer and system problems. The role requires work in office or home-office and remote settings as well as hospital and healthcare environments. Flexible hours may be needed based on business needs, including second- or third-shift work, weekends, on-call duties, and mandatory extra hours depending on workload. The role requires safely working with radiation sources and/or radioactive materials and wearing required personal protective equipment. Candidates must reside in or within commuting distance of Pittsburgh, Pennsylvania. US work authorization is required, and sponsorship is not available. Relocation benefits are not provided.

Requirements

At least 1 year of experience in a diagnostic imaging service environment, either field-based or hospital-based, or at least 3 years of experience in other electromechanical industries.
Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment.
Knowledge and use of necessary tools and test equipment.
Associate degree in electronics or a related field, or an equivalent combination of education and the listed experience.
Ability to perform the minimum physical, cognitive, and environmental requirements of the role, with or without accommodation.
Ability to work in office/home-office or remote settings and hospital/healthcare environments while adhering to applicable requirements.
Ability to work flexible hours as needed, including second or third shifts, weekends, on-call duty, and mandatory extra hours depending on workload.
Ability to safely work with radiation sources and/or radioactive materials and wear required personal protective equipment.
US work authorization; candidates requiring current or future sponsorship for a work-authorized visa will not be considered.
Must reside in or within commuting distance of Pittsburgh, Pennsylvania.

Nice To Haves

Ultrasound experience.

Responsibilities

Install, troubleshoot, service, and maintain equipment at customer sites using technical knowledge.
Provide customer service by adhering to customer entitlements, setting clear expectations, meeting commitments and arrival times, and addressing customer needs.
Understand customers’ businesses and competitive environments and generate service revenue.
Participate in the regional work team, improve team processes, and identify training gaps.
Seek opportunities to increase capability and capacity, including qualifying in multiple modalities and learning new tools.
Complete administrative duties and documentation within established Philips, state, and federal requirements and timeframes, including timesheets, service work orders, expense reports, field change orders, preventive maintenance, installation documents, and site and service documentation.
Adhere to established training, quality, and safety requirements.
Use tools, support, resources, and escalation processes within required timeframes to resolve customer and system problems.
Complete preventive maintenance, field change orders, installations, and related tasks, including diagnosing and resolving electronic, network, and mechanical problems.
Travel approximately 70% across the specified geography and serve customers in the Pittsburgh area.