Field Service Engineer II - Pittsburgh, PA

Abbott • Pittsburgh, PA

7d • $27 - $53 • Remote

About The Position

Abbott is hiring a Field Service Engineer II for its Diagnostics Division. This is a remote, field-based role covering the Pittsburgh, Pennsylvania territory; candidates must be able to live within the Pittsburgh area. The position requires travel up to 25% and a valid driver’s license.

The Field Service Engineer supports customers as a technical expert by installing, maintaining, and troubleshooting diagnostic instruments while ensuring compliance and customer satisfaction. The role includes managing the assigned territory, resolving complex issues, partnering with cross-functional teams, and supporting reliable diagnostics that contribute to patient care. The position also involves on-call rotation, after-hours coverage, and travel for training or critical account support.

The base pay range is $26.50–$53.00 per hour, with possible variation by location. Abbott lists career development, potential eligibility for free medical coverage under its Health Investment Plan PPO in the next calendar year, a retirement savings plan with a high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and the FreeU education benefit.

Requirements

• Bachelor’s degree or equivalent relevant experience.
• 2–5 years of experience in Engineering or Laboratory Technology.
• Ability to travel 25% within the assigned territory.
• Valid driver’s license.

Nice To Haves

• Strong troubleshooting and problem-solving skills with laboratory instrumentation.
• Ability to work independently and thrive in team environments.
• Proficiency with Word, Excel, PowerPoint, internet applications, and remote computing tools such as VPN and remote troubleshooting.
• Effective communication and interpersonal skills.

Responsibilities

• Install diagnostic systems and perform preventive maintenance and corrective repairs to ensure instrument performance and compliance with quality standards.
• Diagnose technical problems across multiple complex instruments, document resolutions accurately, and close service calls within defined timelines.
• Manage customer issues through resolution or escalation, provide responsive service, and build customer relationships through proactive communication.
• Plan and prioritize service visits, maintain accurate inventory, and support on-call rotation, after-hours coverage, and travel for training or critical account support.
• Follow regulatory, quality-system, and laboratory safety guidelines and maintain accurate documentation for audits.
• Partner with cross-functional teams to meet business goals and guide other Field Service Representatives.
• Meet service sales, cost-of-service, and key performance indicator targets for assigned accounts.
• Use remote support tools to maximize instrument uptime and maintain certifications through ongoing training and development.

Benefits

• Potential eligibility for free medical coverage in the Health Investment Plan PPO medical plan in the next calendar year.
• Retirement savings plan with a high employer contribution.
• Tuition reimbursement.
• Freedom 2 Save student debt program.
• FreeU education benefit, described as an affordable and convenient path to earning a bachelor’s degree.
• Career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level