Medical Group Scheduler

Presbyterian Healthcare Services

1d • $16 - $25 • Onsite

About The Position

The Medical Group Scheduler schedules patient appointments according to established guidelines and provides appointment documentation, procedural instructions, and location directions. The role monitors daily patient schedules, makes reminder calls, identifies missed appointments for rescheduling, reviews schedules for errors, and takes corrective action. It verifies patient demographic and insurance information and enters referrals into EPIC to support patient care.

The Scheduler answers telephones, records and relays complete and accurate messages, and responds to questions about hospital and departmental operations, policies, and procedures. The role retrieves files and assembles requested paperwork and reference materials, responding to appropriate requests by mailing or faxing materials while maintaining HIPAA confidentiality. It supports effective customer relations by listening and responding to patient, provider, and public inquiries and complaints, attempting to resolve complaints promptly and recording them in Advocate.

Additional duties include monitoring and correcting provider schedules, coordinating with provider and nurse teams to support patient access, following team and same-day appointment guidelines, generating and tracking team appointments and access forms, and recognizing calls that require special handling under EMTALA procedures. The Scheduler initiates approved referrals, faxes them, answers patient questions about referrals, and attends monthly meetings. This is a full-time, non-exempt position based at PMG - Plains Regional Medical Center Outpatient Surgery, with a day shift.

Requirements

• High school diploma or GED.
• At least 9 months of work experience in an office, healthcare, or customer service environment.
• Pass the EPIC scheduling competency within 90 days of hire.

Nice To Haves

• One or more years of experience in a provider office, call center, or similar environment.

Responsibilities

• Schedule patient appointments according to guidelines and provide appointment documentation, procedural instructions, and location directions.
• Monitor daily patient schedules, make reminder calls, identify no-shows, and arrange rescheduling.
• Review schedules for errors and take corrective action.
• Verify patient demographics and insurance information.
• Answer telephones, take complete and accurate messages, and relay information to the appropriate party.
• Answer questions about hospital and departmental operations, policies, and procedures.
• Retrieve requested information from files and assemble paperwork and reference materials for patients or providers.
• Follow HIPAA confidentiality guidelines and respond to appropriate requests by mailing or faxing materials.
• Maintain effective customer relations by listening and responding to patient, provider, and public inquiries and complaints; attempt to resolve complaints and enter them into Advocate.
• Enter referrals into EPIC to support patient care.
• Apply knowledge of the Advanced Access Process.
• Monitor provider schedules and correct them as needed.
• Work with provider and nurse teams to support patient access.
• Follow team appointment and same-day appointment guidelines.
• Generate and track team appointments and access forms.
• Recognize calls requiring special handling under EMTALA procedures and redirect them appropriately.
• Initiate the referral process, fax approved referrals, and answer patient questions about referrals and the referral process.
• Attend monthly meetings.

Benefits

• Medical, dental, and vision coverage.
• Short-term and long-term disability insurance.
• Group term life insurance.
• Other optional voluntary benefits.
• Employee Wellness rewards program, with opportunities to earn gift cards and other rewards through wellness activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED