Medical Front Office Specialist

US Heart & Vascular•Powell, TN

About The Position

US Heart and Vascular is seeking a Medical Front Office Specialist to join the team at Apex Vascular in Knoxville, Tennessee. This full-time role supports clinic operations by scheduling and confirming appointments, checking in patients, maintaining accurate patient and appointment records, and providing courteous service to patients, visitors, and staff. The position requires three years of Medical Front Office experience and a high school diploma or GED. Cardiology experience is preferred but not required. The role includes a Monday–Friday schedule and may require travel to other clinic locations, with travel listed as up to 10%.

Requirements

High school diploma or GED from an accredited institution.
Three years of Medical Front Office experience.
If driving for work purposes, a current valid state driver’s license and required minimum auto insurance coverage.

Nice To Haves

Cardiology experience.

Responsibilities

Schedule patient appointments efficiently, including appointments directed by referring providers.
Check in patients at clinic locations and confirm scheduled appointments.
Enter and update patient demographic, insurance, and authorization information in required systems.
Verify medical insurance coverage, eligibility, and patient demographic information.
Inform patients of encounter co-pays, deductibles, and account balances, and collect payments at the time of visit as applicable.
Provide patients with required forms and facilitate their completion.
Assist patients with presumptive applications, as applicable.
Answer telephone calls in a timely and professional manner, respond to inquiries, or transfer calls according to established procedures.
Use paging systems appropriately and page providers for hospital consults or call-backs as needed.
Maintain accurate scheduling systems and appointment records.
Provide check-in and check-out coverage at other clinic locations as needed.
Maintain a clean, organized, and professional work area and lobby.
Greet and assist patients, visitors, and staff in a courteous and professional manner.
Maintain confidentiality and safeguard patient health information in compliance with HIPAA.
Perform related duties as required to support clinic and organizational operations.
Follow established safety protocols, report hazards, and participate in required safety training.
When traveling between locations for work, operate and maintain vehicles in compliance with safety, regulatory, and company requirements.
Foster a team-oriented environment by encouraging cooperation, providing support, and resolving conflicts constructively.
Demonstrate integrity, professionalism, and respect in all interactions.
Follow organizational processes and policies.
Report to work as scheduled and ready to perform duties, and promptly notify the supervisor of attendance issues.
Adapt to changing priorities, processes, and business needs.
Perform other duties as assigned.