Medical Front Office Specialist – Countryside/ Trinity

Florida Pediatric Associates•Clearwater, FL

About The Position

The Medical Front Office Specialist is the first point of contact for patients at Tampa Bay Allergy, a Division of Florida Pediatric Associates. The role provides customer service and supports healthcare providers and clinical staff by managing scheduling, patient registration, insurance verification, payment collection, recordkeeping, and communication. The specialist helps ensure a smooth patient experience from check-in through check-out while following compliance and confidentiality standards. The position is described as part of a very busy allergy practice and is scheduled Monday through Thursday.

Requirements

High school diploma or GED.
One year of experience working at the front desk of a medical office or in a similar role.
Working knowledge of patient scheduling software and patient registration and scheduling procedures.
Working knowledge of insurance verification and basic billing procedures.
Working knowledge of data entry and database management.
Working knowledge of office equipment, including scanners, fax machines, and copiers.
Understanding of customer service best practices in a healthcare setting.

Nice To Haves

Experience with patient scheduling systems, including ECW and Phreesia.
Experience with registration procedures.

Responsibilities

Welcome patients, families, and visitors professionally, and verify the purpose of their visit.
Answer telephone calls, provide information, screen calls, and route them to the appropriate person or department.
Schedule patient appointments.
Coordinate communication with referring physicians and healthcare facilities.
Verify patient insurance eligibility and benefits and obtain required authorizations before visits.
Obtain, verify, and update patient demographic and contact information during check-in.
Verify and update insurance information and benefit changes in the practice management system.
Ensure completion of automated check-in when applicable and confirm patients sign required check-in documents.
File signed patient documents in the medical record and confirm required authorizations are received and filed.
Collect copayments, deductibles, coinsurance, and outstanding balances before the patient is seen by the provider.
Schedule follow-up appointments and diagnostic tests ordered during the visit.
Remind patients to keep follow-up appointments and complete ordered diagnostic tests.
Collect payments for additional services rendered and provide receipts for all transactions.
Perform end-of-day reconciliation, including balancing and reporting daily receipts, as assigned.
Perform general administrative and office functions, including copying, filing, faxing, and data entry.