Medical Front Desk - Trinity

ENT and Allergy of FL. • New Port Richey, FL

1d • Onsite

About The Position

Florida ENT & Allergy, a division of ENT and Allergy Associates of Florida, is seeking a full-time Medical Receptionist for its Trinity office. The practice provides general and subspecialty ENT medical and surgical care, with patient care as its top priority. This role suits an experienced, self-starting, multitasking receptionist who can manage a high volume of patients, phone calls, and charts. The receptionist will use EMR and medical records systems, perform patient check-in and check-out, and learn about the ENT and Audiology fields.

The position requires customer service, communication, scheduling, insurance verification, payment processing, and maintenance of paper and electronic patient records. It may involve travel between ENTAAF offices to provide support. The employer is an equal-opportunity employer and maintains a tobacco-free workforce. Applicants considered for positions undergo criminal, government, credit, drug (including nicotine and tobacco), driver, and professional-license background checks.

Requirements

• At least one year of previous experience in a medical practice.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills and a clear speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.
• Experience with EMR and medical records, patient check-in and check-out.
• Ability to lift up to 25 pounds and meet the physical demands of the position, with reasonable accommodations available for qualified individuals with disabilities.

Nice To Haves

• Spanish bilingual ability.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet patients, sign them in, and obtain insurance information and other necessary data.
• Provide intake and new-patient forms, office policies, and legally required documents.
• Process patient co-payments and payments for uninsured visits.
• Verify insurance.
• Schedule new and recurring patient appointments based on physician availability.
• Maintain hard-copy patient records and files stored in the EHR.
• Remind patients about upcoming appointments and help them schedule testing for off-site services.
• Provide patients with support and guidance as needed.
• Assist patients with transferring from a wheelchair to an exam chair when necessary.
• Travel between ENTAAF offices for support purposes when required.

Benefits

• Medical, dental, and vision coverage effective the first day of the month after 60 days of employment.
• Company-paid short-term disability, long-term disability, and life insurance effective the first day of the month after one year of full-time employment.
• 401(k) effective the first day of the month after one year of employment.
• Six paid holidays, effective immediately.
• PTO earned per pay period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed