Medical Front Desk - FLOAT

Upperline Health • Madison, AL

20d

About The Position

Upperline Health is seeking an energetic, compassionate, and driven Patient Care Coordinator to assist physicians in delivering complex health services in a clinic setting. This is a float position supporting the Huntsville and Madison clinics. The role performs medical front desk receptionist duties, including welcoming patients, checking them in accurately, and ensuring they are prepared for appointments in a timely manner.

Requirements

• Experience as a front-office receptionist, in an office or healthcare clinic, or in customer service.
• Effective communication skills, excellent grammar, and strong interpersonal skills.
• Exceptional customer service orientation, with an empathetic, compassionate, and professional demeanor.
• Demonstrated ability to be a motivated and dedicated team member with a stable work history.
• Ability to thrive in a fast-paced, collaborative environment.
• Reliable transportation.
• Ability to pass a drug test and background check.

Nice To Haves

• Prior experience in a podiatric or orthopedic practice.
• Medical billing and coding experience.
• Bilingual Spanish skills.
• Experience working with an EMR; Athenahealth experience is preferred.

Responsibilities

• Answer phone calls, greet patients, obtain required patient information, and keep the entrance area clean and organized.
• Assist patients with scheduling appointments.
• Help maintain on-time appointment schedules by notifying physicians when patients have arrived.
• Retrieve and file patient records as needed.
• Collect payments from patients.
• Maintain accurate patient records by updating patient information and scanning documents into the EMR as needed.
• Manage office supply inventory, including checking, ordering, and stocking supplies.
• Protect patient rights by maintaining the confidentiality of patient records.
• Contribute to the team by assisting with additional duties and providing support when requested.

Benefits

• Competitive compensation with an opportunity to earn a monthly team bonus based on clinic metrics tied to the organization’s mission and quality patient care.
• Career growth opportunities.
• Comprehensive medical, dental, and vision benefits.
• 401(k).
• Paid time off.
• Parental leave.
• Regular weekday clinic hours.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed