Float Phlebotomist / Front Desk

One Medical•Washington, DC

5h•$24 - $26•Onsite

About The Position

One Medical is hiring a Phlebotomist/Administrative Assistant, internally known as a Lab Services Specialist/Member Support Specialist. The role provides venipuncture and other clinical support while delivering an exceptional, patient-centered experience. It also serves as a first point of contact for patients and helps maintain a welcoming, on-brand office environment. The employee may provide other support as requested by the Practice Coordinator, Operations Manager, or providers. The position combines specimen collection and clinical support with front desk and administrative work. It calls for strong communication, interpersonal tact, empathy, problem solving, adaptability, and a service-oriented approach. The employee contributes to a collaborative team and responds to changing patient and team needs. This is a full-time role of 40 hours per week, with eight-hour shifts generally scheduled between 7 a.m. and 7 p.m. The role is based at the Adams Morgan office in Washington, DC, and floats to other DC offices as needed. The stated pay range is $24.25–$26.25 per hour, with a $1.25 differential for eligible extended hours. Compensation may vary based on factors such as skills, experience, and work location.

Requirements

At least 6 months of work experience as a phlebotomist; clinicals, externships, and internships do not count toward this requirement.
Strong written and verbal communication skills.
High school diploma or equivalent.
Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.
Experience working on collaborative, diverse, multidisciplinary teams.
Ability to display confidence and instill trust during specimen collection while providing individualized, human-centered, customer-focused care.
Demonstrated ability to persist through change, take action on challenges, and learn quickly and effectively in new situations or tasks.

Nice To Haves

Experience working with remote teams.

Responsibilities

Use C-I-CARE in clinical and administrative patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, feedback monitoring, and outreach as needed.
Provide venipuncture services to patients ranging from pediatrics to geriatrics, depending on office location.
Perform or assist with extended-scope duties, including non-blood specimen collection, EKGs/ECGs, vital signs, ear lavages, vaccines, PPD tests, and swabs.
Label, handle, and process specimens properly; maintain inventory; and sterilize tools.
Respond to patient messages, follow up on lab cases, and assist providers and the virtual medical team with clerical duties such as biometric screening forms, medical record and consult review, billing inquiries, and DOH reporting.
Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
Contribute to team development by rounding, attending team huddles, participating in team problem solving, and supporting in-office providers with ad hoc requests.
Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and organizing the office.
Use the technology suite, including Slack, G-suite, Zoom, Circulation, RingCentral, and the Electronic Medical Record System, to communicate with team members and complete daily work.
Perform other job-related duties assigned by management.

Benefits

Paid sabbatical for every five years of service.
Free One Medical memberships for the employee, friends, and family.
Employee Assistance Program, including confidential support for stress, anxiety, financial planning, and legal issues.
Medical, dental, and vision plans.
Pre-tax commuter benefits.
Option to cash out up to 40 accrued PTO hours per year.
401(k) match.
Credit toward emergency childcare.
Company-paid maternity and paternity leave.
Company-paid basic life insurance.
Company-paid short-term and long-term disability insurance.