Medical Front Desk

ENT and Allergy Associates of Florida • Fort Pierce, FL

10d • Onsite

About The Position

ENT and Allergy Associates of Florida is seeking a full-time Medical Front Desk professional for its Fort Pierce and Port Saint Lucie offices. The position is Monday through Friday, 8:00 a.m. to 5:00 p.m. The practice provides general and subspecialty ENT medical and surgical care, including diagnosis and rehabilitative services.

The role involves serving patients and guests while handling a high volume of patients, phone calls, and charts. The successful candidate will be comfortable multitasking, have experience with EMR and medical records, and have check-in and check-out experience. The candidate must be willing to learn all aspects of the ENT and Audiology field.

The position may require travel between ENTAAF offices for support purposes. The employer is an equal-opportunity employer and a tobacco-free workforce. Applicants considered for positions are subject to full criminal, government, credit, drug (including nicotine and tobacco), driver, and professional license background checks.

Requirements

• Experience with EMR and medical records.
• Check-in and check-out experience.
• Ability to handle a high volume of patients, phone calls, and charts.
• Strong customer service and interpersonal skills.
• Strong written and verbal communication skills and a clear speaking voice.
• Ability to prioritize and handle a high volume of patients.
• Ability to work in a team environment.
• Working knowledge of medical terminology.
• Strong computer literacy.

Nice To Haves

• At least one year of previous experience in a medical practice.
• Bilingual Spanish-speaking ability.

Responsibilities

• Provide superior customer service to patients and guests.
• Answer multi-line phones.
• Greet patients upon arrival, sign them in, and obtain insurance information and other necessary data.
• Provide patients with intake and new-patient forms, office policies, and legally required documents.
• Process patient payments for co-pays and uninsured visits.
• Verify insurance.
• Schedule appointments for new and recurring patients based on physician and PA/NP availability.
• Maintain hard-copy patient records and files stored in the EHR.
• Call patients to remind them of upcoming appointments and help them schedule testing for off-site services.
• Provide patients with support and guidance as needed.
• Travel between ENTAAF offices for support purposes as needed.

Benefits

• Medical, dental, and vision coverage, effective the first day of the month after 60 days of full-time employment.
• Company-paid short-term disability, long-term disability, and life insurance, effective the first day of the month after one year of full-time employment.
• 401(k), effective the first day of the month after one year of employment.
• Six paid holidays, effective immediately.
• PTO earned per pay period.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed