Bilingual (English/Spanish) Medical Front Desk Coordinator

Health Plus Management•New York, NY

About The Position

Health Plus Management is seeking an energetic, patient-centric, detail-oriented, bilingual English/Spanish Front Desk Coordinator. The coordinator greets patients, schedules appointments, answers phones, and manages administrative records, helping ensure that each patient’s visit begins positively and that the office is organized and runs smoothly. The role involves building professional relationships with patients, office staff, and the clinical team while providing courteous, compassionate service and protecting patient privacy in compliance with HIPAA. The coordinator uses NextGen to access and provide patient information, supports appointment confirmations and scheduling, collects copayments, and handles patient inquiries and issues. The role also includes managing patient charts, supporting daily office operations and opening and closing procedures as needed, maintaining the reception area, and completing other administrative tasks. The position is full-time, Monday through Friday, 8:00 a.m. to 4:30 p.m., with pay of $18 per hour.

Requirements

Bilingual in English and Spanish.
Excellent verbal and written communication skills.
Outstanding customer service and a commitment to a great patient experience.
Exceptional organizational and time-management skills, including the ability to multitask.
Adaptability and flexibility in a fast-paced environment.
Problem-solving ability and aptitude.
Outcome-focused approach and ability to work under pressure.
Solution-oriented mindset.
Strong sense of urgency and focus in accomplishing tasks.
Strong computer knowledge, including Windows programs and Microsoft Word and Excel.
Able to sit for prolonged periods at a desk and work on a computer.
Able to lift up to 25 pounds at times.

Nice To Haves

At least one year of relevant medical administrative experience.
Experience with medical insurance and verification.
Knowledge of medical terminology and procedures, and ability to converse confidently with patients and referring doctors regarding treatment.
Experience with electronic medical records (EMR).

Responsibilities

Welcome patients and provide quality, compassionate care.
Answer incoming calls, take messages, and conduct patient outreach courteously and professionally.
Obtain and file patient charts and assist patients as needed.
Maintain daily office operations by following standard operating procedures and guidelines.
Transition smoothly into daily roles as needed to contribute to the team.
Protect patient privacy by maintaining confidentiality of personal information and complying with HIPAA.
Navigate NextGen to access and provide patient information.
Contact patients to confirm appointments.
Respond to inquiries, resolve issues, collect copayments, and schedule appointments.
Perform office opening and closing procedures as needed.
Help comfort patients and maintain the reception area.
Complete other administrative tasks as needed.