Medical Front Desk Associate Traveler

HRMD/Texas Pain Physicians•Rockwall, TX

12d•$15 - $17•Onsite

About The Position

The Front Desk Associate accommodates patients, answers phones, and identifies opportunities to improve clinic efficiency. The role may also perform check-out duties. It is based in a professional medical clinic and office environment and may require some travel. The position has no supervisory responsibility. The associate handles confidential written and oral information, including Protected Health Information, and must not disclose it to unauthorized individuals in accordance with company policies and procedures.

Requirements

High school diploma or equivalent experience.
Previous experience in customer service, front desk service, or a related field.
Exceptional customer service skills and a professional phone manner.
Working knowledge of medical terminology and practices.
Ability to build rapport with guests.
Strong organizational skills.
Excellent written and verbal communication skills.
Ability to maintain a professional demeanor.
Strong team-player skills and attitude.
Protect confidential information and Protected Health Information from unauthorized disclosure.

Responsibilities

Answer calls promptly and direct them to the appropriate person.
Greet patients, clients, vendors, and patients checking out; respond to their needs, requests, and complaints with friendly, prompt assistance.
Register patients, assign rooms, maintain records of occupied rooms and guests, and confirm phone and online reservations.
Check in patients, upload insurance cards and photo IDs, verify insurance notes for updated benefits, confirm contact information, and arrive patients in the EMR.
Maintain adequate copies of patient paperwork and keep the lobby clean.
Enter payments in the EMR, collect payments due at check-out, and provide receipts.
Close the daily batch, print reports, reconcile daily receipts and collected money with the check-in associate, and batch the credit card machine at the end of the day if needed.
Review provider orders to determine treatment plans, schedule follow-up appointments, arrange diagnostic testing, and send outgoing orders.
Update patient information in the EMR and send thank-you letters to referring and primary care offices when applicable.
Fax dictations to referring and primary care doctors for new and established patients when a doctor has been copied.
Assist with E-Fax and document importing.
Complete tasks within practice timelines, lock the front door, and turn off the television at the end of the clinic day.
Communicate pertinent guest information to designated departments.
Maintain good attendance and perform other duties as assigned or requested.