Medical Equipment Setup, CSR

Lincare•Flint, MI

About The Position

The employee sets up CPAPs and Respiratory Assist Devices (RADs), maintains CPAP/RAD compliance, manages related supplies, inquiries, and orders, follows up on missed mdINR appointments, manages the oximetry process, and completes other tasks related to the center's functionality. The role may also involve setting up oxygen equipment and other durable medical equipment in patients' homes. It includes on-call participation and may require providing backup coverage for other employees.

Requirements

Good interpersonal, verbal, and written communication skills.
Computer literacy.
Ability to read and interpret instructions and communicate them effectively to patients.
High school diploma or equivalent.
Valid driver's license.
Completion of the company's Equipment Certification Program.
Use of a personal vehicle is required.

Responsibilities

Perform CPAP/RAD setups in a timely and professional manner.
Set up oxygen equipment and other DME in patients' homes as needed.
Complete required documentation and instruct patients on safe and proper equipment use.
Clean returned rental equipment according to policies and procedures.
Maintain the cleanliness and organization of the warehouse and storage area.
Monitor the CPAP/RAD Compliance report and follow up with non-compliant patients.
Respond to CPAP/RAD supply requests, verify insurance, confirm required supplies, and arrange shipment to patients.
Monitor the mdINR Compliance report and follow up with non-compliant patients.
Manage the center's oximetry process.
Follow company policies and procedures, including safety, OSHA, and emergency-planning requirements.
Participate in on-call responsibilities for the center.
Represent the company professionally through personal appearance and patient-care activities.
Provide backup coverage for other employees during vacation, illness, or other absences.