Medical/Clinical Assistant

Valley Health Systems•Amherst, MA

11d•Onsite

About The Position

Valley Health Systems, Inc., parent company of Holyoke Medical Center, provides physician services throughout Western Massachusetts. Its Orthopedics & Sports Medicine Practice is seeking a Medical or Clinical Assistant to perform duties within the scope of a medical assistant, along with additional tasks related to office patient flow and clinical reporting. The assistant prepares and maintains patient charts and electronic medical records; rooms patients and records vital signs, histories, medications, and allergies; prepares patients for examinations and procedures; and assists providers with examinations and clinical procedures, including injections and other delegated tasks. The role also supports prescription requests, follow-up care, scheduling, referrals, diagnostic testing, patient education, clinic operations, and a safe, organized clinical environment. The position requires a high school diploma or equivalent and English reading, writing, and communication skills. Medical Assistants must have completed an ABHES- or CAAHEP-accredited Medical Assistant program and become registered or certified within six months of hire through one of the specified organizations. Alternatively, applicants qualifying as EMTs or CNAs must hold the corresponding Massachusetts certification. Current CPR certification is required. Two years of general medical assistant experience in a patient-care or clinic environment and English/Spanish bilingual ability are preferred.

Requirements

High school graduate or equivalent.
Ability to read, write, and communicate in English.
Medical Assistant applicants must have successfully completed a Medical Assistant school with ABHES or CAAHEP accreditation.
Medical Assistant applicants must become registered or certified within six months of hire with one of the following: RMA/AMT, CMA/AAMA, or CCMA/NHA.
Applicants qualifying as Emergency Medical Technicians must hold Massachusetts EMT certification.
Applicants qualifying as Certified Nursing Assistants must hold Massachusetts CNA certification.
Current CPR certification.
Strong organizational, communication, and customer service skills; ability to manage multiple tasks and accurately follow written and verbal instructions.
Knowledge of physician office billing procedures and medical terminology.
Basic administrative skills, such as typing and filing, and proficiency with computer systems.
Manual dexterity, attention to detail, and physical capabilities needed to safely perform clinical and administrative duties, including venipuncture and patient assistance.

Nice To Haves

Two years of general experience as a medical assistant in a patient-care or clinic environment.
Bilingual ability in English and Spanish.

Responsibilities

Review and prepare patient charts by verifying EMR documentation, lab results, consultation reports, and visit information before appointments.
Room patients and obtain and document vital signs, medical history, medications, allergies, and other required information in the EMR.
Prepare patients for examinations and procedures, communicate professionally and compassionately, and address patient questions or delays.
Assist physicians and providers during examinations and clinical procedures, including administering injections and performing delegated clinical tasks.
Process prescription refill requests, update pharmacy information, and route medication requests to providers for approval.
Coordinate patient follow-up care, including scheduling appointments, referrals, diagnostic testing, and patient education resources.
Maintain accurate and complete electronic medical records, document promptly, and communicate effectively through EMR messaging.
Prepare, stock, clean, and organize exam rooms; sterilize or transport instruments; and ensure supplies and equipment are available.
Document quality-control logs, report equipment issues, maintain inventory, and support a safe, clean work environment.
Support clinic operations by answering phones as needed, attending required training, floating to other departments, and performing additional duties assigned by management.

Benefits

$5,000 sign-on bonus for full-time certified medical assistants with at least two years of experience as a medical assistant.
Low-cost health insurance with no deductibles when using HMC services.
Dental and vision insurance.
Free disability and life insurance.
403(b) plan.
Up to $8,000 in degree/tuition reimbursement.
In-house pharmacy.
Relaxation room and fitness center.
Other voluntary benefits, including LegalShield and pet insurance.
Free onsite parking.