Medical Clerk - Department of Emergency Medicine

UIC Alaska•San Antonio, TX

3d•Onsite

About The Position

Bowhead seeks Medical Clerks to support the Department of Emergency Medicine at Brooke Army Medical Center (BAMC) in San Antonio, Texas. The role manages patient health records, histories, and information; processes discharge paperwork; and performs administrative duties at BAMC at Fort Sam Houston. There is one first-shift position (0645–1515) and one second-shift position (1445–2315). These are Service Contract Act positions with a targeted hourly rate of $25.44. The position requires working in a fast-paced, deadline-driven office where privacy and confidentiality are critical. Clerks work independently and as part of a team. Candidates must pass a pre-employment physical, provide proof of TDAP and influenza vaccinations before employment, and update vaccinations as required. There are no current security clearance requirements, but candidates must be able to successfully obtain a NACI check for facility access. U.S. citizenship is required for this work location.

Requirements

High school diploma or equivalent.
At least two years of experience in a hospital administrative environment.
Intermediate computer/PC knowledge, including Microsoft Excel, Outlook, Word, and PowerPoint.
Ability to work in a fast-paced, deadline-driven office environment where privacy and confidentiality are critical, both independently and in teams.
Ability to pass a pre-employment physical.
Proof of TDAP and influenza vaccinations before employment, with updates as required.
Ability to successfully obtain a NACI check for facility access.
U.S. citizenship is required for this work location.
Ability to lift up to 25 pounds.
Ability to stand and walk for prolonged periods.
Ability to twist, bend, and squat periodically.

Nice To Haves

Administrative experience in a government and/or hospital setting is highly desired.

Responsibilities

Greet and receive patients in the clinic.
Verify patient eligibility in DEERS using two forms of identification, in accordance with National Patient Safety Guidelines.
Verify appointments and enter patient data into MHS Genesis.
Check that military orders and letters of authorization have appropriate dates and signatures authorizing treatment.
Manage the appointment line to facilitate patient reception and appointment processing.
Refer eligibility issues to clinic management for a decision.
Perform administrative procedures and process paperwork for insurance, third-party liability, or other designated insurance coverage.
Complete the DA Form 1192 or equivalent Admission Record and DD Form 2569, Third Party Collection Program - Record of Other Health Insurance, and contact an admission clerk when both forms are complete and the patient is ready for admission.
Ensure the patient’s ED record is closed out in MHS Genesis before admission.
Use medical terminology, clinic standard operating procedures, and appointment templates to book and schedule patient appointments within the clinic and at other hospital clinics.
Select, complete, and route requests for patient activities and procedures.
Coordinate routine transfers from the ED to other healthcare facilities with ED providers and nursing staff; locate an accepting physician and hospital and obtain administrative approval from the accepting facility and physician.
Complete required portions of the SAMMC Form 983, Memorandum of Transfer, or electronic equivalent before contacting the Patient Administration Division for patient transportation arrangements.
Ensure consults, Electrocardiograms (EKGs), and Continuation Sheets are attached to the ER copy.
Collect third-party insurance data from non-active-duty uniformed service beneficiaries and civilian emergency/Institute of Surgical Research patients treated in the ED.
Initiate and complete as much of the DD Form 2569 as possible, and conduct follow-up interviews to ensure information is accurate and complete.
Copy Medicare, Veterans Administration, or other health insurance cards when available.
Update patient information and health insurance details in MHS Genesis; verify data accuracy with patients and enter revised information, such as address or telephone changes.
Copy new, modified, or annual DD Form 2569 documents and send one copy to the Patient Administration Division for the patient record and one to the Uniform Business Office for filing and billing.
Provide TRICARE informational brochures to beneficiaries who are not enrolled and direct interested personnel to the TRICARE Office for assistance.
Review and update patient demographic data in the EHR or on paper during Continuous Operating Procedures (COOP).
Request clarification of patient data and obtain additional information as needed.
Ensure registration data is accurate and complete.
Correct MHS Genesis registration problems when requested by supporting services.
Perform other duties as assigned, depending on the department.