Medical Clerk - Department of Medicine

Bowhead•Windcrest, TX

1d•Onsite

About The Position

Bowhead's subcontractor VTI seeks a Medical Clerk to support the Department of Medicine at Brooke Army Medical Center (BAMC) in San Antonio, Texas. The role manages patient health records, histories, and information; processes discharge paperwork; and performs administrative and clerical duties within BAMC at Fort Sam Houston, Texas. The Medical Clerk supports patient registration, eligibility verification, appointment scheduling, insurance data collection, and medical-record handling while complying with privacy and confidentiality requirements.

Requirements

High school diploma or equivalent.
At least two years of experience in a hospital administrative environment.
Intermediate computer/PC skills, including Microsoft Excel, Outlook, Word, and PowerPoint.
Ability to work in a fast-paced, deadline-driven office where privacy and confidentiality are critical, both independently and as part of a team.
Ability to pass a pre-employment physical.
Proof of TDAP and influenza vaccinations before employment, with updates as required.
Ability to successfully obtain a NACI check for facility access.
U.S. citizenship is required due to the work location.
Ability to lift up to 25 pounds, stand and walk for prolonged periods, and periodically twist, bend, and squat.

Nice To Haves

Administrative experience in a government and/or hospital setting is highly desired.

Responsibilities

Greet and interview patients, sponsors, and accompanying persons; verify identification and eligibility for services, consulting the designated oversight official or COR when required.
Verify appointments and enter patient data in MHS Genesis or other clinic systems; manage appointment-line reception and processing.
Review military orders and letters of authorization for valid dates and signatures.
Complete DD Form 2569, collect and verify third-party insurance information, copy insurance cards when available, and route forms to the appropriate offices for filing and billing.
Schedule, cancel, and reschedule appointments and procedures; manage appointment templates, follow-up appointments, end-of-day processing, enrollment status verification, and selected patient-file updates.
Monitor appointment delays, communicate them to staff and patients, and contact patients about appointment changes, cancellations, and reminders.
Conduct end-of-day closure and resolve appointment or workload-accountability discrepancies.
Update patient demographics, insurance information, and other data in MHS Genesis; clarify or correct registration information as needed.
Verify eligibility using DEERS and follow up on ineligible patients, including referral to a supervisor or confiscation of military identification when appropriate.
Provide TRICARE informational brochures and direct interested beneficiaries to the TRICARE Office.
Instruct new patients on intake forms and assist with data collection, workload recording, and reconciliation.
Assist with orientation of newly assigned personnel on administrative procedures.
Assist with patient insurance and demographic information, initiate SF 558 or other designated physician documentation systems, and register trauma patients in MHS Genesis.
Copy and retrieve inpatient and outpatient records and charts; retrieve and order laboratory and x-ray reports.
Prepare specimen slips and labels, gather and record laboratory results when requested, attach results to charts, and notify doctors when results are available.
Enter provider orders for CTs, MRIs, Nuclear Medicine scans, laboratory tests, and x-rays in MHS Genesis; contact other departments for support as needed.
Prepare folders and forms for scheduled appointments.
Comply with HIPAA, Joint Commission, and other applicable directives on managing and releasing medical information.
Perform clerical tasks including faxing, filing, copying, scanning, collating, binding, printing labels, generating reports and forms, typing clinic materials, mailing documents, handling correspondence, and maintaining form stock.
Provide receptionist, recordkeeping, administrative, and coordination support to clinicians processing patient administrative actions, including actions involving other facilities such as the Veterans Administration.