Medical Clerk - Department of Emergency Medicine

Bowhead•Windcrest, TX

1d•Onsite

About The Position

Bowhead seeks Medical Clerks to support the Department of Emergency Medicine at Brooke Army Medical Center (BAMC) in San Antonio, Texas. The role manages patient health records, histories, and information; processes discharge paperwork; and performs administrative duties at BAMC at Fort Sam Houston. The posting lists one first-shift position (0645–1515) and one second-shift position (1445–2315).

Requirements

High school diploma or equivalent.
At least two years of experience in a hospital administrative environment.
Intermediate computer/PC skills, including Microsoft Excel, Outlook, Word, and PowerPoint.
Ability to work in a fast-paced, deadline-driven office where privacy and confidentiality are critical, both independently and as part of a team.
Ability to pass a pre-employment physical.
Proof of TDAP and influenza vaccinations before employment and ability to update vaccinations as required.
Ability to successfully obtain a NACI check for facility access.
U.S. citizenship is required because of the work location.
Ability to lift up to 25 pounds; stand and walk for prolonged periods; and twist, bend, and squat periodically.

Nice To Haves

Administrative experience in a government and/or hospital setting is highly desired.

Responsibilities

Greet and receive clinic patients; verify eligibility in DEERS using two forms of identification, check appointments, and enter patient data into MHS Genesis.
Verify that military orders and letters of authorization have the required dates and signatures; manage the appointment line and refer eligibility issues to clinic management.
Process administrative procedures and paperwork related to insurance, third-party liability, and other designated coverage.
Complete DA Form 1192 or equivalent admission records and DD Form 2569; contact an admission clerk when forms are complete and the patient is ready for admission, and ensure the ED record is closed in MHS Genesis before admission.
Use medical terminology, clinic procedures, and appointment templates to schedule appointments within the clinic and at other hospital clinics; select, complete, and route requests for patient activities or procedures.
Coordinate routine transfers from the ED with providers and nursing staff; locate an accepting physician and hospital, obtain administrative approval, complete required portions of the SAMMC Form 983 or electronic equivalent, and contact PAD for transportation arrangements.
Ensure consults, EKGs, and continuation sheets are attached to the ER copy.
Collect third-party insurance data from eligible beneficiaries and civilian emergency/Institute of Surgical Research patients; complete DD Form 2569 as much as possible, conduct follow-up interviews, copy available insurance cards, and update MHS Genesis.
Verify patient data with patients, make demographic changes in MHS Genesis, and distribute copies of new, modified, or annual DD Form 2569 to PAD and UBO for filing and billing.
Provide TRICARE informational brochures to beneficiaries who are not enrolled and direct interested people to the TRICARE Office.
Review and update patient demographic files in the EHR or on paper during COOP; obtain clarification or additional information as needed, ensure registration data is accurate and complete, and correct MHS Genesis registration problems when requested.
Perform other duties as assigned, depending on the department.