Medical Clerk - Department of Family & Community Medicine (DFCM)

Bowhead•Windcrest, TX

1d•Onsite

About The Position

Bowhead seeks a Medical Clerk to support the Department of Family & Community Medicine (DFCM) at Brooke Army Medical Center (BAMC) in San Antonio, Texas. The role manages patient health records, histories, and information; processes discharge paperwork; and performs administrative duties at BAMC, Fort Sam Houston. The position requires working in a fast-paced, deadline-driven office where privacy and confidentiality are critical, both independently and as part of a team. The clerk receives patients and visitors, supports telephone and appointment operations, manages correspondence and records, enters and updates patient data in MHS Genesis, and handles administrative documentation related to patient care. The role also supports clinic scheduling and end-of-day processing, retrieves laboratory and imaging records, and assists with specimen labels and laboratory results when requested by healthcare providers. The position must comply with applicable privacy, medical-information, legal, ethical, and operational-security requirements.

Requirements

High school diploma or equivalent.
At least two years of experience in a hospital administrative environment.
Intermediate computer/PC knowledge, including Microsoft Excel, Outlook, Word, and PowerPoint.
Ability to work in a fast-paced, deadline-driven office environment where privacy and confidentiality are critical, both independently and as part of a team.
Ability to pass a pre-employment physical.
Proof of TDAP and influenza vaccinations before employment, with vaccinations updated as required.
Ability to successfully obtain a NACI check to gain access to the facility.
U.S. citizenship is required due to the work location.
Ability to lift up to 25 pounds, stand and walk for prolonged periods, and twist, bend, and squat periodically.

Nice To Haves

Administrative experience in a government and/or hospital setting is highly desired.

Responsibilities

Greet visitors and patients and provide assistance as appropriate.
Answer telephone calls, take detailed messages, route calls to appropriate staff, and schedule appointments as needed.
Transmit, receive, and acknowledge documents, email, and telephone messages; deliver time-sensitive information; and use communication pager and/or intercom systems to page staff.
Prepare and review correspondence and reports for clarity, completeness, grammar, and procedural accuracy.
Address and mail documents; send and receive faxes; file, copy, scan, collate, and bind materials for reports or distribution.
Verify patient identification and eligibility for services in accordance with AR 40-3 and BAMC Front Desk Operations Guidance; verify appointments and enter patient data into MHS Genesis.
Verify military orders and letters of authorization have appropriate dates and signatures authorizing treatment; manage the appointment line and facilitate patient reception and appointment processing.
Review incoming mail for potential claims from civilian attorneys, insurance companies, TRICARE, and other military installations; reroute mail received in error to other DOD installations.
Confirm patient data accuracy, collect changes such as address or telephone number, update MHS Genesis and other health insurance information, and complete designated insurance, third-party liability, or other treatment-related documentation.
Use medical terminology, clinic standard operating procedures, and appointment templates to schedule patient appointments in the clinic and other hospital clinics; select, complete, and route requests for patient activities and procedures.
Use MHS Genesis for appointment scheduling and cancellations, follow-up appointments, end-of-day processing, enrollment-status verification, and updates to select patient file data.
Contact patients to change, cancel, or remind them of appointments; obtain, track, and input appointment templates; and ensure access standards are met.
Complete MHS Genesis end-of-day closure, disposition the day's clinic appointments, and resolve discrepancies to ensure correct workload accountability.
Input medical and visual screening and examination data for active-duty Soldiers.
Query patients requesting unscheduled examinations, gather information about the medical problem, and refer them to appropriate medical staff for disposition under clinic policy.
Instruct new patients on completing data intake forms and assist as necessary; issue required informational and discharge-instruction forms.
Identify patient demographic errors in MHS Genesis and report corrections to the DEERS Representative for resolution.
Comply with HIPAA, Joint Commission, and other applicable directives on management and release of medical information.
Safeguard confidential office attorney work products and comply with legal and ethical requirements and BAMC Operational Security (OPSEC).
Retrieve laboratory results, x-ray reports, and immunization records; prepare and attach slips and labels to specimens collected and prepared by medical staff; and gather and record laboratory results using a data retrieval computer system when requested by healthcare providers.