Medical Office Clerk - Internal Medicine Department

Resolution Think•Portsmouth, VA

2d•Onsite

About The Position

Resolution Think LLC is seeking experienced Medical Office Clerks to support administrative and patient administration functions in the Internal Medicine Department at Portsmouth Naval Medical Center. This position involves patient registration, check-in/out, appointment scheduling and confirmation, updating patient medical records, and ensuring HIPAA compliance. The role requires utilizing MHS GENESIS and other databases, acting as the initial point of contact, and maintaining a professional and courteous demeanor with sensitivity to patient needs. Responsibilities include managing patient flow, maintaining treatment records, scheduling patient exams, reminding patients of appointments, screening and forwarding phone calls, and acting as an information receptionist. The clerk will also maintain contact with beneficiaries, staff, and healthcare providers, obtain and return transport equipment, use protective devices for patients with communicable diseases, relay information about medical procedures, and communicate with MTF staff. Physical capability for normal ambulation, stooping, bending, reaching, lifting, pushing, and pulling medical equipment and patients is also required.

Requirements

High School Diploma or GED
A minimum of 12 months of administrative experience working in a medical practice or clinical setting.
Knowledge of medical terminology required.
Must be able to type at least 50 WPM.
Active Basic Life Support (BLS) from either American Heart Association (AHA) or American Red Cross
US Citizen
Meet outlined federal background and drug screening to secure base access.

Responsibilities

Utilize MHS GENESIS and various other databases in support of patient care and administrative requirements.
Provide scheduling services for patient's care.
Serve as the initial point of contact for staff and patients to the department.
Conduct oneself in a professional and courteous manner and display sensitivity to patients’ needs.
Manage most aspects of the check-in process, including greeting patients, checking in and updating patient records, assisting with forms, providing educational material, and coordinating patient flow.
Maintain records of patients treated and examinations performed.
Utilize the MTF automated patient scheduling system to set patient exams and remind patients of upcoming appointments.
Receive and screen phone calls, ascertain the nature of the call, and forward calls appropriately.
Act as the information receptionist, answering the telephone, receiving patients/family members/visitors, ensuring confidentiality and privacy, and providing necessary information.
Maintain ongoing contact with beneficiaries, staff members, and healthcare providers via telephone, in person, or electronic mail.
Contact patients, healthcare providers, clinics, and hospitals/DOD installations as directed.
Obtain and return transport equipment.
Use protective devices for patients with communicable diseases.
Relay and receive information regarding the patient’s scheduled medical procedures and communicate with all MTF staff as necessary.
Be physically capable of normal ambulation, to also include stooping, bending, reaching, lifting, pushing, and pulling medical equipment and patients.