Medical Clerk - Department of Family & Community Medicine (DFCM)

UIC Alaska•San Antonio, TX

3d•Onsite

About The Position

Bowhead is seeking a Medical Clerk to support the Department of Family & Community Medicine (DFCM) at Brooke Army Medical Center (BAMC) in San Antonio, Texas. The position supports clinic operations by managing patient records and information, processing discharge paperwork, scheduling appointments, and performing administrative duties. The role is based at BAMC at Fort Sam Houston. The Medical Clerk receives visitors and patients, verifies patient eligibility and appointments, enters and updates information in MHS Genesis, and handles appointment processing and related documentation. The role also supports medical staff by retrieving records and laboratory results, preparing specimen labels, and routing requests for patient activities or procedures. The clerk must comply with HIPAA, Joint Commission requirements, applicable rules concerning confidentiality and medical information, and BAMC operational security requirements.

Requirements

High school diploma or equivalent.
At least two years of experience in a hospital administrative environment.
Intermediate computer and PC skills, including Microsoft Excel, Outlook, Word, and PowerPoint.
Ability to work in a fast-paced, deadline-driven office where privacy and confidentiality are critical, both independently and as part of a team.
Ability to pass a pre-employment physical.
Proof of TDAP and influenza vaccinations before employment and updates as required.
Ability to successfully obtain a NACI check to gain access to the facility.
U.S. citizenship is required for this work location.
Ability to lift up to 25 pounds, stand and walk for prolonged periods, and periodically twist, bend, and squat.

Nice To Haves

Administrative experience in a government and/or hospital setting.

Responsibilities

Greet and assist visitors and patients arriving at the clinic.
Answer telephone calls, take detailed messages, direct calls to appropriate staff, and schedule appointments as needed.
Transmit, receive, acknowledge, and deliver documents, email, and telephone messages, including time-sensitive information.
Use and manage communication pagers and intercom systems to page staff.
Prepare and review correspondence and reports for clarity, completeness, grammar, and procedural accuracy.
Address and mail documents; send and receive faxes; file, copy, scan, collate, and bind materials.
Verify patient identification, eligibility for services, appointments, military orders, and letters of authorization in accordance with applicable guidance.
Enter patient data and update demographic, contact, and insurance information in MHS Genesis.
Manage the appointment line and schedule, cancel, and reschedule appointments, including follow-up appointments and appointments at other hospital clinics.
Use medical terminology, clinic procedures, and appointment templates to book patient appointments and maintain access standards.
Call patients to change, cancel, or remind them of appointments.
Conduct MHS Genesis end-of-day processing and closure, resolve discrepancies, and ensure clinic appointments are properly dispositioned for workload accountability.
Input medical and visual screening and examination data for active-duty Soldiers.
Query patients requesting unscheduled examinations and refer them to appropriate medical staff in accordance with clinic guidelines.
Instruct new patients on completing intake forms and assist them as needed.
Issue required informational and discharge instruction forms.
Identify patient demographic errors in MHS Genesis and report corrections to the DEERS Representative.
Review incoming mail for potential claims and reroute mail received in error to other Department of Defense installations.
Complete and route insurance, third-party liability, and other patient-treatment documentation.
Select, complete, and route requests for patient activities or procedures.
Retrieve laboratory results, X-ray reports, and immunization records for patients.
Prepare and attach slips and labels to specimens collected and prepared by medical staff.
Gather and record laboratory results using a data retrieval computer system when requested by healthcare providers.
Safeguard medical information and office attorney work products, complying with HIPAA, Joint Commission requirements, and other applicable directives and laws.