Medical Clerk - Department of Medicine

UIC Alaska•San Antonio, TX

3d•Onsite

About The Position

Bowhead's subcontractor VTI seeks a Medical Clerk to support the Department of Medicine (DOM) at Brooke Army Medical Center (BAMC) in San Antonio, Texas. The role manages patient health records, history, and information; processes discharge paperwork; and performs a broad range of administrative and clerical duties in an ambulatory clinical setting at Fort Sam Houston. The Medical Clerk greets and assists patients, verifies identity and eligibility, registers and schedules appointments, and updates patient information using MHS Genesis and other clinic systems. The position also handles third-party insurance information and forms, supports medical documentation and records management, coordinates laboratory and imaging orders and results, and provides receptionist, correspondence, reporting, and general office support. The employee must protect patient privacy and comply with HIPAA, Joint Commission, and other applicable directives. This is a Service Contract Act (SCA) position with a targeted rate of $25.44 per hour. The position requires U.S. citizenship for this work location, a pre-employment physical, proof of TDAP and influenza vaccinations before employment, and the ability to successfully obtain a NACI check for facility access. There are currently no security clearance requirements; requirements may change due to contractual needs.

Requirements

High school diploma or equivalent.
At least two years of experience in a hospital administrative environment.
Intermediate computer and PC skills, including Microsoft Excel, Outlook, Word, and PowerPoint.
Ability to work in a fast-paced, deadline-driven office where privacy and confidentiality are critical, both independently and as part of a team.
Ability to pass a pre-employment physical.
Proof of TDAP and influenza vaccinations before employment and willingness to update vaccinations as required.
Ability to successfully obtain a NACI check to gain facility access.
U.S. citizenship is required for this work location.
Ability to lift up to 25 pounds, stand and walk for prolonged periods, and twist, bend, and squat periodically.

Nice To Haves

Administrative experience in a government and/or hospital setting.

Responsibilities

Greet, receive, and interview patients, sponsors, or accompanying persons; verify identification and eligibility for services and contact the designated oversight official or COR when required.
Verify appointments and enter patient data in MHS Genesis or other clinic systems used for registration, scheduling, and booking.
Confirm that military orders and letters of authorization have the appropriate dates and signatures authorizing treatment.
Manage the appointment line and use medical terminology, clinic procedures, and appointment templates to schedule, cancel, and reschedule appointments and procedures.
Complete DD Form 2569 and collect, verify, update, copy, and route third-party insurance information and forms for applicable patients.
Use MHS Genesis and other clinic systems for appointment and procedure scheduling, follow-ups, end-of-day processing, enrollment verification, and updates to patient records.
Monitor and communicate appointment delays, notify patients of schedule changes, and reschedule appointments when providers are unavailable.
Manage provider templates and ensure they are accurately submitted or modified no later than 45 days out.
Conduct end-of-day closure and processing, resolve discrepancies, and ensure clinic appointment dispositions and workload accountability are accurate.
Review and update patient demographic and registration data; request clarification, correct registration problems, and verify eligibility through DEERS.
Provide information and assistance to new patients completing intake forms, and assist newly assigned personnel with administrative procedures.
Compile patient data for collection, workload recording, and reconciliation; assist with insurance and demographic information and medical-service documentation for trauma patients.
Copy and retrieve inpatient and outpatient medical records and charts; retrieve and order laboratory and x-ray reports.
Prepare specimen slips and labels, gather and record laboratory results when requested, attach laboratory and x-ray results to charts, and notify doctors when results are available.
Enter provider requests for CTs, MRIs, Nuclear Medicine scans, laboratory tests, and x-rays in MHS Genesis.
Prepare folders and forms for scheduled appointments and contact other departments to coordinate support services.
Comply with HIPAA, Joint Commission, and other applicable directives governing medical information management and release.
Perform faxing, filing, copying, scanning, collating, binding, labeling, and other receptionist, recordkeeping, and clerical duties.
Generate and format reports, forms, and listings; type clinic correspondence, progress reports, medical statements, memoranda, and statistical reports; check spelling, formatting, and grammar.
Copy, address, and mail documents; collect, sort, and deliver correspondence; and maintain designated clinic forms in stock.
Provide clerical support and coordinate patient administrative actions with clinicians and other facilities, including the Veterans Administration, as directed by the COR or clinic leadership.
Exercise tact and courtesy in dealings with patients, families, and staff.