Billing Manager
Serenity Mental Health Centers•Lehi, UT
•Hybrid
About The Position
Serenity Healthcare is hiring an experienced Medical Billing Manager to lead our centralized billing team and drive commercial insurance reimbursement performance. This is a hands-on, player-coach position — you'll manage a team of billing specialists while personally working escalated claims, denials, and payer issues. eClinicalWorks (eCW) experience is required. Waystar or other clearinghouse experience is a plus. If you're a revenue cycle leader who knows how to reduce denials, speed up reimbursement, and build a high-performing billing team, we want to hear from you.
Requirements
- 5+ years of medical billing / revenue cycle management experience
- 2+ years of team leadership experience in a billing or RCM setting
- Hands-on experience with eClinicalWorks (eCW) — billing modules, work queues, reporting
- Strong background in commercial insurance billing, denials management, and appeals
- Experience with clearinghouse claim submission and rejections
- Proven ability to manage productivity, quality, and performance metrics
Nice To Haves
- Waystar or comparable clearinghouse/RCM platform experience
- Behavioral health, mental health, or specialty outpatient billing background
- Multi-site healthcare organization experience
- Third-party billing company or outsourced RCM experience
- Experience building denial/KPI dashboards and payer performance reports
Responsibilities
- Lead, coach, and develop a team of medical billing specialists
- Manage claim submission, payment posting, claims edits, and AR follow-up
- Serve as the escalation point for complex commercial payer and denial issues
- Identify denial root causes and implement corrective action plans
- Monitor KPIs: clean claim rate, first-pass resolution, denial rate, AR aging, timely filing
- Improve reimbursement, lower AR, and reduce rework across commercial, employer-sponsored, and managed care plans.
Benefits
- Employment is contingent upon successful completion of a background check and drug screening.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
