Billing Manager

Waste Management, Inc. (WM)•Windsor, CT

8h•$95,700 - $120,000•Hybrid

About The Position

The Billing Manager leads Billing operations responsible for the complete, accurate, and timely delivery of customer invoices. The role provides direction to Billing Supervisors, uses data and controls to drive performance, resolves complex billing issues, and partners across the business to improve customer experience, cash flow, and operational effectiveness. This position oversees billing planning and execution, work processes, controls, service levels, quality standards, corrective actions, and continuous improvement. It leads and develops Billing Supervisors and oversees department staffing and talent needs, including selection, onboarding, coaching, training, succession planning, and performance evaluation. The role directly supervises at least two full-time employees and indirectly supervises at least nine full-time employees. The position is based in a hybrid office setting. The expected base pay range is $95,700–$120,000; the specific offer may depend on relevant experience, education, training, certifications, qualifications, and work location. WM describes its total compensation package as including medical, dental, vision, life insurance, short-term disability, a stock purchase plan, company matching on a 401(k), paid vacation, holidays, and personal days. Benefits may vary by site.

Requirements

Bachelor’s degree (accredited) in Accounting, Business Administration, or a similar area of study; alternatively, a high school diploma or GED (accredited) and four years of relevant work experience may substitute for the degree.
Seven years of relevant work experience, in addition to the education requirement.
Strong people leadership skills, including the ability to lead supervisors, set expectations, coach performance, develop talent, and drive accountability.
Clear and effective written and verbal communication, executive presence, and strong interpersonal skills; ability to communicate complex billing issues and recommendations to customers and cross-functional stakeholders.
Strong organizational, prioritization, and time-management skills, including the ability to manage multiple workstreams, deadlines, escalations, and changing business needs.
Advanced analytical and problem-solving skills, including root-cause analysis, trend identification, corrective-action development, and measurement of business results.
Ability to use operational and financial metrics to manage performance, evaluate billing accuracy and timeliness, identify risk, and influence decisions.
Advanced proficiency in Microsoft Excel, including pivot tables, lookups, data validation, and analysis of large data sets.
Working knowledge of billing operations, accounting concepts, customer invoicing, reconciliation, aging and cash-flow impacts, and internal control requirements, including Sarbanes-Oxley compliance.
Ability to manage complex and specialized invoicing requirements, including customer portals, integrations, templates, work-order management systems, data mapping, testing, and implementation dependencies.
Strong customer-service and stakeholder-management skills, including managing difficult escalations, setting clear expectations, negotiating practical solutions, and maintaining professional relationships under pressure.
Ability to operate effectively in a changing environment, exercise sound judgment, work independently and collaboratively, and maintain accuracy and composure under pressure.
Must have or be willing to obtain a REAL ID or TSA-approved alternative if needed for business air travel or access to federal property.

Nice To Haves

Experience with Power BI, SQL, Smartsheet, or similar reporting and collaboration tools.

Responsibilities

Lead the planning, prioritization, and execution of Billing activities to deliver complete, accurate, and timely invoices aligned with customer requirements and department standards.
Use billing data, operational and financial metrics, and trend reporting to identify risks, recurring errors, capacity needs, and opportunities for measurable improvement.
Establish and monitor work processes, controls, service levels, and quality standards; drive corrective action, root-cause resolution, and continuous improvement.
Provide direction, coaching, and leadership to Billing Supervisors and build team capability through clear expectations, performance management, training, and development.
Partner with Sales, Operations, Finance, Digital, Customer Experience, and customers to resolve complex or escalated billing issues and implement sustainable solutions.
Oversee department staffing and talent needs, including selection, onboarding, coaching, training, succession planning, and performance evaluation.
Provide input into termination, compensation, and promotion decisions.
Directly supervise at least two full-time employees and indirectly supervise at least nine full-time employees.