Medical Assistant (FGP) - Uptown Manhattan/ Manhattan, Cardio-Clinical Ops

NYU Langone Health • New York, NY

23h • $61,693 - $61,693

About The Position

The Medical Assistant supports physicians, Advanced Care Practitioners, and nurses in providing patient care. The role includes validating patient identifiers; preparing patients and rooms for examinations; collecting and documenting vital signs, blood, and other specimens; performing point-of-care tests within the defined scope of practice; and completing clinical and administrative tasks such as scheduling, phone calls, electronic health record updates, and patient communications. The Medical Assistant helps maintain patient flow, supports clinical quality and safety workflows, and contributes to a positive patient experience.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant program from an accredited institution, or current medical assistant certification from a nationally recognized accredited institution upon hire.
• Working knowledge of English demonstrated through verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and thrive in a teamwork environment focused on a positive patient care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant experience.
• EKG experience.
• Phlebotomy and venipuncture experience.
• Knowledge of another language.

Responsibilities

• Escort patients to exam rooms and help maintain patient flow to and from exam rooms and treatment areas.
• Clean and stock examination and treatment rooms, supply closets, and designated equipment according to infection-control and organizational standards.
• Measure and record vital signs and complete intake tasks and other tests within the defined scope of practice.
• Validate patient identifiers and follow guidelines when accessing or updating medical records.
• Collect, handle, and process blood and other specimens according to organizational policies and procedures.
• Perform point-of-care testing, including EKG, glucose testing, pregnancy testing, and urinalysis, when appropriately trained and authorized.
• Prepare patient encounters by ensuring relevant information, including bloodwork, radiology images, medications, and medical history, is up to date.
• Review and import relevant visit preparation materials, outside information, and patient history before provider encounters.
• Assist physicians with patient intake, procedures, room setup, and accurate transcription of visit information into EPIC.
• Document diagnoses, symptoms, follow-up instructions, prescriptions, and orders as dictated by the physician.
• Update patient records with vital signs and medical, surgical, and immunization histories; scan or upload diagnostic reports and link them to associated orders when required.
• Communicate the functionality and purpose of MyChart to patients and ensure appropriate translation services or equipment are in place before visits.
• Answer and manage appropriate patient calls, document communications, and refer clinical questions or concerns to an RN or provider.
• Review and respond to inbasket messages and assist with patient medical advice requests according to best practices.
• Support prescription refill requests by locating prescriptions and relevant visit information in the EMR and routing requests to the appropriate clinical staff.
• Partner with clinical and administrative personnel on prior authorizations, medication refills, referrals, and continuity-of-care tasks.
• Follow FGP guidelines for collecting and documenting information in the EMR and support clinical quality initiatives and MIPS workflows.
• Follow logbook and other safety procedures related to equipment and specimen collection, and review downtime procedures relevant to patient visits.
• Maintain patient privacy in accordance with HIPAA standards and complete annual competencies, including fire safety and hazardous waste training.
• Promote a positive patient experience by communicating professionally, collaborating with colleagues, anticipating patient needs, resolving service issues, and escalating concerns appropriately.
• Share opportunities to improve patient experience and access, and collaborate with Patient Access Center and Central Billing Office colleagues.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED