Medical Assistant (FGP) - Manhattan, Medicine-Cardio-Clinical Ops

NYU Langone Health • New York, NY

1h • $61,693 - $61,693

About The Position

The Medical Assistant assists physicians, Advanced Care Practitioners, and nurses in providing patient care. Responsibilities include validating patient identifiers; preparing patients and rooms for examinations; taking and recording vital signs; collecting and processing blood and other specimens; performing point-of-care testing; supporting patient flow; and completing related administrative tasks such as scheduling, answering calls, managing messages, and entering data. The role also supports patient experience and access, clinical quality initiatives, accurate documentation in the electronic medical record, and continuity of care, while following organizational policies, infection-control standards, and patient privacy requirements.

Requirements

• High school diploma or equivalent.
• Completion of a Medical Assistant Program from an accredited institution, or a current medical assistant certification upon hire from a nationally recognized accredited institution such as AAMA, AMT, NCCT, or NHA.
• Working knowledge of English, including verbal, reading, and writing abilities.
• Demonstrated computer skills.
• Ability to complete multiple tasks efficiently and thrive in a team environment focused on a positive patient-care experience.
• Ability to communicate effectively with all levels of the organization.

Nice To Haves

• Medical Assistant experience.
• EKG experience.
• Phlebotomy and venipuncture experience.
• Knowledge of another language.

Responsibilities

• Escort patients and specimens to exam rooms and treatment areas, and help maintain patient flow.
• Clean and stock exam rooms and treatment areas; replenish supplies and clean or sterilize designated equipment according to policy.
• Obtain and record vital signs and other intake information and tests within the defined scope of practice.
• Validate patient identity and medical-record information, including name and date of birth, and maintain patient privacy according to HIPAA standards.
• Collect, handle, and process blood and other specimens according to organizational policies and procedures.
• Perform point-of-care tests such as EKG, glucose testing, pregnancy testing, and urinalysis, with required competencies documented.
• Prepare patient encounters by ensuring relevant bloodwork, radiology images, medications, medical history, and other records are current; review and import visit-preparation materials and outside information.
• Document patient information and update records in EPIC, including histories, vital signs, diagnoses, symptoms, orders, prescriptions, and follow-up instructions as dictated by the physician.
• Assist physicians with patient intake, procedures, room set-up, and transcription of patient history and examination findings during visits.
• Answer patient calls, review and respond to in-basket messages, document communications, and refer clinical questions or concerns to an RN or provider.
• Support prescription refill requests, prior authorizations, referrals, and related continuity-of-care tasks by routing requests to the appropriate clinical personnel.
• Communicate the purpose and functionality of MyChart to patients and arrange appropriate translation services or equipment before visits.
• Follow clinical safety workflows and maintain logbooks related to equipment, specimen collection, and other safety measures; follow applicable downtime procedures.
• Support MIPS and other clinical quality workflows by updating records and scanning or uploading diagnostic reports and linking them to associated orders in EPIC when required.
• Complete annual competencies, including fire safety, hazardous waste, Medsled, and HIPAA compliance.
• Promote a positive patient and colleague experience by following the CARES service principles, greeting and informing patients, collaborating with colleagues, anticipating needs, and participating in service recovery using the LEARN model.
• Share opportunities to improve patient experience and access, collaborate with site management and access and billing teams, and support adherence to Access Agreement principles.
• Perform other duties as assigned or needed.

Benefits

• Comprehensive benefits and wellness package.
• Financial security benefits.
• Generous time-off program.
• Employee resource groups for peer support.
• Employee wellness program covering physical, mental, nutritional, sleep, social, financial, and preventive-care well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED