Medical Assistant, Practice Support Technician - McAllen, TX

UHS•McAllen, TX

About The Position

The Certified Medical Assistant provides administrative and clinical support to ensure the efficient operation of a primary care clinic. The role supports doctors, physician assistants, nurse practitioners, and patients through tasks related to patient care management, organization, and communication. Work must be accurate, timely, and high quality, and the Medical Assistant must be adaptable and willing to fill in across administrative roles. Prominence Health is a value-based care organization that works with affiliated health systems and independent providers to strengthen partnerships, advance market opportunities, and improve outcomes for patients and members. Founded in 1993, it serves members, physicians, and health systems through Medicare, Medicare Advantage, Accountable Care Organizations, and commercial payer partnerships. Prominence Health is a subsidiary of Universal Health Services, Inc. (UHS).

Requirements

High school diploma or GED.
Registered Medical Assistant certification.
Current BLS/CPR certification.
At least 3 years of experience as a Medical Assistant.
Ability to communicate effectively in English, verbally and in writing.
Proficiency with basic computer programs and operating systems, such as Microsoft Office, and minor database retrieval.
Ability to learn and become proficient in multiple EMR systems.
Excellent communication, organizational, and interpersonal skills.
Ability to interact courteously and professionally.
Ability to manage multiple priorities simultaneously and effectively.
Knowledge of general medical office procedures and front-office/administrative work.
Knowledge of chronic disease management, HEDIS, and preventive health measures, and experience working with a geriatric population.

Nice To Haves

Bilingual proficiency in English and Spanish.

Responsibilities

Participate in decision-making and process improvement.
Focus on the problem or issue rather than the person.
Assist with daily clerical operations, including answering multiple phone lines and copying documents.
File patient charts accurately and scan documents into files as needed.
Schedule patient appointments, return visits, and specialist appointments as needed.
Distribute referrals to physicians and insurance companies, and document referral requests and responses in patient charts.
Pre-authorize prescriptions and clinical tests, including CT, MRI, and ultrasound, as needed.
Phone or fax patient prescriptions as needed.
Schedule diagnostic imaging studies, BMDs, dietician appointments, cardiology testing, and radiology testing, and complete the appropriate paperwork.
Perform clinical testing accurately according to licensed providers’ orders, including EKG, PFT, DPN, Quantaflo, BMD, PQR-9, CLIA-waived laboratory tests, vital signs, oxygen saturation, DRE Camera, and urinalysis or hemocult tests.
Maintain quality-control logs according to CLIA guidelines.
Complete patient information forms thoroughly and accurately before the physician meets with the patient, and assist the physician with the chart as needed.
Adhere to clinic safety and quality guidelines.