Practice Assistant (Saginaw, TX)

Geode Health•Saginaw, TX

8d•$20 - $23

About The Position

Geode Health is hiring a Practice Assistant for its Saginaw office to support the administrative and clinical operations of a fast-paced outpatient mental health practice. The Practice Assistant serves as an important first point of contact for patients and helps create a seamless experience for patients and providers. The role manages front-office activities, supports providers, coordinates patient needs, and helps ensure the office operates efficiently in keeping with Geode Health’s mission to make mental healthcare more accessible, affordable, and effective. The position includes patient service and communication, appointment and schedule management, intake and referral coordination, recordkeeping, payment collection, and support for day-to-day office workflows. The Practice Assistant must maintain patient confidentiality and follow HIPAA requirements, organizational policies, professional standards, and safety procedures. Geode provides role-related training and support, including Mental Health First Aid, patient experience, billing and collections, clinical assessment tools, Workday, Athena EMR, and general compliance.

Requirements

Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone; this is a firm expectation.
Ability to manage time effectively and take initiative.
Comfort learning new technology platforms and systems.
Associate or bachelor’s degree preferred.

Nice To Haves

At least 1 year of medical office or healthcare experience.
Mental health or outpatient clinical experience.
Associate or bachelor’s degree.

Responsibilities

Welcome patients and provide warm, responsive, compassionate customer service.
Respond to patient questions, concerns, and requests in person, by phone, text, through Athena EMR, and electronically.
Help create a positive environment that allows providers to focus on delivering high-quality patient care.
Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
Support patient check-in and check-out and ensure patients are prepared for visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication between patients, providers, and the practice team.
Maintain accurate and secure patient records and support efficient office workflows.
Assist providers and clinical staff with administrative needs.
Support day-to-day clinical and administrative workflows.
Collect and accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
Support collection of patient financial obligations in accordance with established policies.
Assist patients with questions about payments and available financial options.
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
Follow established safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.