Practice Assistant (Saginaw, TX)

Geode Health of Texas•Saginaw, TX

6d•Onsite

About The Position

Geode Health is hiring a Practice Assistant for its Saginaw office to support the administrative and clinical operations of a fast-paced outpatient mental health practice. The Practice Assistant is an important first point of contact for patients and helps create a welcoming, compassionate patient experience while keeping the office running smoothly. The role manages front-office activities, supports providers and clinical staff, coordinates patient needs, and maintains efficient office workflows. The position also involves collecting and documenting patient payments, maintaining confidentiality, and following organizational policies and safety procedures.

Requirements

Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone; this is a firm expectation.
Self-starter with strong time-management skills.
Comfortable learning new technology platforms and systems.
Organized, dependable, and able to take ownership in a fast-paced environment.
Strong communicator who works well with patients, providers, and team members.
Flexible, team-oriented, and willing to take on tasks wherever needed.

Nice To Haves

At least 1 year of medical office or healthcare experience.
Mental health or outpatient clinical experience.
Associate or bachelor’s degree.

Responsibilities

Welcome patients and provide warm, responsive, compassionate customer service.
Respond to patient questions, concerns, and requests in person, by phone, text, through the EMR, and electronically.
Manage daily schedules, appointment confirmations, cancellations, and waitlists.
Support patient check-in and check-out and help prepare patients for visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication among patients, providers, and the practice team.
Maintain accurate and secure patient records and support efficient office workflows.
Assist providers and clinical staff with administrative needs and day-to-day clinical and administrative workflows.
Collect payment for services and accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
Support collection of patient financial obligations in accordance with established policies and answer patient questions about payments and available financial options.
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
Follow established safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.