Practice Assistant (Plano, TX)

Geode Health of Texas•Plano, TX

4d•Onsite

About The Position

Geode Health is seeking a Practice Assistant for its Plano office to support the administrative and clinical operations of a fast-paced outpatient mental health practice. The role is an important first point of contact for patients and helps create a seamless experience for patients and providers. The Practice Assistant manages front-office activities, supports providers, coordinates patient needs, and helps ensure efficient office operations while advancing Geode Health’s mission to make mental healthcare more accessible, affordable, and effective.

Requirements

Excellent communication, customer service, and computer skills.
Comfort and ease answering the phone; this is a firm expectation, and the role serves the existing patient population.
Self-starter with strong time-management skills.
Comfortable learning new technology platforms and systems.
Organized, dependable, and able to take ownership in a fast-paced environment.
Strong communicator who works well with patients, providers, and team members.
Flexible and team-oriented, with willingness to take on tasks wherever needed.

Nice To Haves

At least 1 year of medical office or healthcare experience preferred.
Mental health or outpatient clinical experience preferred.
Associate or bachelor’s degree preferred.

Responsibilities

Welcome patients and provide warm, responsive, compassionate customer service as a first point of contact.
Respond to patient questions, concerns, and requests in person, by phone, text, email, and through the Athena EMR.
Help maintain a positive environment that allows providers to focus on patient care.
Manage daily schedules, appointment confirmations, cancellations, and waitlists to optimize provider schedules and reduce no-shows.
Support appointment check-in and check-out and ensure patients are prepared for visits.
Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
Support communication among patients, providers, and the practice team.
Maintain accurate and secure patient records and support efficient office workflows.
Assist providers and clinical staff with administrative needs and day-to-day clinical and administrative workflows.
Collect payment for services and accurately document co-pays, coinsurance, outstanding balances, and other patient payments.
Support collection of patient financial obligations in accordance with established policies and answer patient questions about payments and available financial options.
Maintain patient confidentiality and follow HIPAA, organizational policies, and professional standards.
Follow established safety and emergency procedures, including assisting during crisis situations.
Complete other responsibilities as assigned by the supervisor.