Full Time Medical Assistant Front Office Population Health

Hendricks Regional Health•Avon, IN

13d

About The Position

The Medical Assistant Front Office Population Health role provides front-office administrative support, medication assistance program support, and clinical assistance in partnership with a Population Health Nurse Practitioner. The position supports associates, providers, and patients, and its daily responsibilities depend on department needs. It helps maintain efficient front-office operations and supports patients in overcoming financial and other barriers to obtaining prescribed medications. The role also assists with patient care and care management, supports delivery of healthcare services throughout patient visits, conducts outreach to attributed patients who are due for care, and helps standardize and mentor medical assistant practices across offices. The position maintains patient-care areas, equipment, and supplies. It is scheduled for 40 hours per week on the first shift.

Requirements

Graduation from an accredited Medical Assistant Program or accredited Nursing Program.
One year of experience required.

Nice To Haves

LPN license preferred.

Responsibilities

Perform typing, copying, word processing, and communications for the department, including forms, reports, minutes, and provider and hospital communications.
Complete requested correspondence by its scheduled due date unless otherwise directed by the Office Manager.
Answer phones, retrieve voicemails, initiate calls or pages as requested, arrange phone coverage, and handle correspondence and messages.
File and copy patient and non-patient materials and provide feedback to improve front-office functions.
Screen patients for medication affordability and access needs and assist with pharmaceutical Patient Assistance Program applications.
Identify medication affordability resources; obtain and coordinate documentation; submit applications; and track approvals, denials, renewals, and outstanding requirements.
Coordinate with patients, providers, pharmacies, pharmaceutical assistance programs, and community resources, and follow up to reduce gaps in medication access.
Document medication assistance activities and outcomes in the electronic health record and track utilization, patient savings, and program outcomes.
Connect patients with additional resources and collaborate with Population Health and interdisciplinary care teams to support adherence, chronic disease management, health equity, and patient outcomes.
Provide patient care directly or through delegation, recognize normal and abnormal parameters, follow care standards, triage calls appropriately, and provide reassurance, teaching, and direction.
Maintain accurate and updated medical records; initiate patient contact and prepare patients for examinations; obtain vital signs, weight, age, temperature, blood pressure, pulse, respiratory information, history, and chief complaint.
Observe patients with abnormal signs or symptoms, communicate their condition to the provider, and document it in the medical record.
Ensure patients understand provider instructions at discharge, document medical record entries, and enter charge information into the electronic medical record for billing.
Assist with testing and treatment procedures under provider supervision, including applying splints and dressings, following provider orders, and assisting with sample medications and medication logs.
Arrange and administer necessary patient testing or admission, obtain referrals, retrieve test results, notify patients, and assist with preparation for minor surgeries and physicals.
Obtain appropriate consent before invasive procedures or immunizations; distribute patient education materials; assist with patient instruction; and confirm understanding of treatment and medication use.
Perform prescribed laboratory tests and treatments and help maintain the laboratory log.
Reach out to HRH attributed patients to schedule care that is due and collaborate with medical practice office teams on patient lists.
Help identify best practices and standardize medical assistant tasks; mentor and coach MAs in following best practices across offices.
Keep patient-care areas, equipment, and materials appropriately stocked and maintained; organize patient education materials; order and maintain supplies; keep exam rooms clean and organized according to protocol; and ensure instruments are sterile and equipment is working.
Perform other duties as assigned.