Full Time Medical Assistant Front Office Population Health

Hendricks Regional Health•Avon, IN

12d

About The Position

The Medical Assistant Front Office Population Health associate supports front desk operations, administrative systems, office procedures, policies, projects, and supply procurement. The role also supports the Medication Assistance Program by helping patients address affordability and access barriers to prescribed medications and coordinating assistance with patients, providers, pharmacies, pharmaceutical companies, and community resources. Cross-trained to partner with a Population Health Nurse Practitioner, the associate assists with clinical care and patient care management. Daily responsibilities depend on departmental needs and serve associates, providers, and patients. The position also supports patient outreach, MA competency development across offices, and the maintenance of safe, orderly, well-stocked patient care areas.

Requirements

Graduation from an accredited Medical Assistant Program or accredited Nursing Program.
At least 1 year of experience.

Responsibilities

Perform typing, copying, form creation, report and minutes preparation, and provider and hospital communications in a timely manner.
Ensure requested correspondence is completed by its scheduled due date unless otherwise directed by the Office Manager.
Answer phones, retrieve voicemails, initiate requested calls or pages, maintain messages and correspondence, and ensure front office phone coverage.
File and copy patient and non-patient records and correspondence, and provide feedback to support efficient front office operations.
Screen patients for medication affordability and access needs and assist with pharmaceutical Patient Assistance Program applications.
Identify copay assistance, foundation, discount, and other medication affordability resources.
Obtain and coordinate required patient and provider documentation; submit applications and track approvals, denials, renewals, and outstanding requirements.
Coordinate with patients, providers, pharmacies, and pharmaceutical assistance programs, and follow up with patients to reduce gaps in medication access.
Document medication assistance activities and patient outcomes in the electronic health record; track utilization, patient savings, and program outcomes.
Connect patients with community or organizational resources when social or financial barriers are identified, and collaborate with Population Health and interdisciplinary teams on medication adherence, chronic disease management, health equity, and patient outcomes.
Provide patient care directly or through delegation, recognize normal and abnormal parameters that may indicate risk, follow care standards and guidelines, triage telephone calls appropriately, and provide reassurance, teaching, and direction.
Support efficient patient visits by maintaining accurate and updated medical records, initiating patient contact, and preparing patients for examination.
Obtain and document vital signs, weight, age, temperature, blood pressure, pulse, respiration, history, and chief complaint; communicate abnormal signs or symptoms to the provider.
Ensure patients understand provider instructions at discharge and document medical record entries and billing charge information in the electronic medical record.
Assist with testing and treatment procedures under provider supervision, including applying splints and dressings, carrying out provider orders, and maintaining sample medication logs.
Arrange and administer necessary patient testing or admission, obtain referrals, retrieve test results, and notify patients.
Assist providers in preparing for minor surgeries and physicals; obtain required consents before invasive procedures or immunizations.
Distribute patient education materials, assist with patient instruction, and confirm patient understanding of treatment and medication use.
Perform prescribed laboratory tests and treatments and assist with maintaining the laboratory log.
Reach out to HRH attributed patients to schedule care that is due and collaborate with medical practice office teams on patient lists.
Help identify best practices for MA tasks and support standardization; mentor and coach MAs in best-practice task performance across offices.
Maintain and stock patient care areas, education materials, clinical supplies, and equipment; keep exam rooms clean and organized according to cleaning protocols and ensure instruments are sterile and equipment is working.
Perform other duties as assigned.